Frequently Asked Questions

Ask a Question Conversion Guide

TOPS [ONE] is designed to be simple to use and our pricing is likewise simple. Every [ONE] client gets:

  • Unlimited users
  • Unlimited data storage
  • Unlimited bandwidth
  • Built-in Owner Access
  • Premium Support

TOPS [ONE] is priced by the number of units you manage. So as you grow your portfolio, the system will grow with you.

Pricing Page

  • TOPS [ONE] is enterprise class software and can (theoretically) scale infinitely.
  • Today [ONE] can be used by clients with hundreds of thousands of homes.
  • It's simple enough and affordable enough to be used by start-up Property Management Companies (PMCs) and Self Managed Associations (SMAs).

So the answer is everybody!

Is [ONE] right for you?

The short answer: YES

  • Productivity should not stop when a user steps away from a Windows PC.
  • The device landscape today is rich and diverse and does not look like your traditional PC anymore. Tablets. Phones. Windows. Macs. The only constant is the Internet.
  • So [ONE] allows the user to perform every function no matter what kind of device they are on. Every one.

View Statistics

Our process begins with our customers. Using information gathered from account reviews, the in-app feedback tool, reports to our support team, and direct feature requests, our product team compiles all of the requests our customers have made for addition to TOPS [ONE].

Each request and piece of feedback is carefully weighed for the impact it will have on all clients, as well as how well it fits into our product vision. Our product team builds specifications for each selected feature and adds those to our planning board to be wireframed by our UX team, and later assigned to a developer.

Each month we put out an update with all of the features, additions and fixes added in that development cycle.

View Product Roadmap

YES. TOPS [ONE] offers full stack community management service

  • All of the functionality needed, from Accounting to Management to Portfolio to CRM
  • Many of the feature suggestions for TOPS Pro have been implemented in [ONE]

Compare [ONE] to Pro

TOPS [ONE] is a full stack community association management software. As such, you will need to import your data from your current system. The good news is, importing is easy in TOPS [ONE]!

  • Import data from spreadsheets - we give you the template
  • Wizards to walk you through setting up your system
  • Customer success team holds your hand through the entire implementation process

Implementation Info Sheet

That's a key question and the answer is: ABSOLUTELY

  • Many of our clients are still using our Windows products
  • We know that not everyone is ready for this level of change yet
  • Our plan is to support our Windows products for many more years

We understand that the data you manage isn't your own, it belongs to the communities and the homeowners you manage. As such, we take the secrity of your data VERY seriously.

  • Our server technologies meet and exceed data security and industry standards.
  • Our disaster recovery preparations include data backups and failover servers.
  • We guarantee 99.9% uptime for access to data servers.

View Security Info Sheet

TOPS [ONE] is a true web-based application for community association management. That means it will work on any device that can run an Internet browser, including:

  • Windows Desktops & Laptops
  • MAC Desktops and Laptops
  • Windows Tablets
  • Android Smartphones and Tablets
  • iPhones and iPads

System Requirements Info Sheet