TOPS Partners

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FULLfocus Software

FULLfocus Software Cloud-9 Management System provides the most comprehensive suite of management tools, management company website and customer portals for the Community Property Management Industry, with functionality that is light years ahead of the competition. It coordinates your entire management operation with automated data management, work processes and communication to ensure that everything is done exactly when and how it should be done – and with unimaginable ease and speed. Move seamlessly among all your communities and work in multiple process windows simultaneously.

Highly intelligent automated functionality includes:

  • Bulk email and text messaging with automated tracking of delivery status: ‘Delivered’, ‘Opened’, ‘Undeliverable’ for each recipient and a copy, including delivery status, automatically saved in each Unit File.
  • Group Manager makes it easy to organize an unlimited number of custom mail/message groups for each community.
  • Unit File automation includes tracking vehicles, parking, pets, special needs, rentals, foreclosures, for sale, required documents, visitors, dues, square footage, voting including percent interest, age restrictions, keys and fobs, owner archive history, and more.
  • Automated Violations, Architectural Modifications, Maintenance & Reserves Projects, Work Orders – which steps to take and when per each community’s unique requirements, including recurring-type Violations and recurring Work Orders.
  • Violations automation includes category-driven insertion of problem description, Rule Reference and description, corrective action, handling of violation Reprieves and Variances.
  • Work Order, Violations, and Architectural Applications automation also includes special conditions for ‘Inspect Now’, ‘Board Attention Required’, ‘On Hold’, and more.
  • Vendor Manager manages which vendors work where, what types of work they are allowed to do, that their insurance and licensing meets requirements and automates their renewal.
  • Manages required documents requests and renewals.
  • Security Center automates patrol reporting and ‘Vacation Check/Patrol Requests’ and status communications. And has cross-module functionality for 1-click transfer of parking/vehicle problems to Violations and property/common area problems to Work Orders.
  • Delivery Tracking with bar code scanning, electronic signature pad and automated ‘pick-up’ reminders.
  • Assign and track tasks among personnel, with full task assignment and action history recorded and reported.
  • Mobile-compliant portal with automation that puts customer requests directly into the management system, automatically generates communications record, sets up the relevant action to fulfill the request, and continually posts real-time status updates to requester each time action is taken.
  • Portals include owner-driven updates to communication information, vehicles, visitors, etc. ; Board Room with Board access to, and ability to query, Call Logs, Work Orders, Violations, Architectural Applications; Bulletin Board; Community Calendar; Association Documents; and on-line account payment and status; and more.
  • License fee includes database and hosting, document storage and management, triple redundancy, daily backups to multiple physical locations. It also includes all mobile apps, unlimited users, unlimited training and support, and all upgrades.


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Partner Spotlight: fullFocus

Each month, we host a webinar featuring one of our premier partners using the TOPS Connect API. The spotlight partner for November 2016 is Full Focus.

Register to View the Webinar