TOPS [ONE] Feature Tour

Service Requests

When homeowners call, log their requests in the Service Requests feature:

  • Log requests for service from homeowners, preventive maintenance, and after hours requests for review.
  • Review and approve requests, and promote them to work orders for larger projects requiring external vendors.
hoa service request management
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Upgrade to
Work Orders

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Approve & Assign

Upgrade any Service Request to a Work Order, and assign the work to a vendor or maintenance employee. Allow an approval code to be set to indicate the service request reviewer.

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Always 'In The Loop'

Keep track of all actions, messages and notes related to a ticket in the activity history - appears on the service request, work order ticket, on the vendor record, and on the associated property or facility record.

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Inspections for Homeowner Requests

Not every request you receive is the association's responsibility. With Service Requests, you can assign an employee to inspect the location and determine responsibility.

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