Teri Perez will help usher in a new culture of customer satisfaction for the Clearwater-based community association management software provider.
TOPS Software, LLC, the leading provider of property management software, announced today the appointment of Teri Perez as Director of Customer Experience. This new title comes as the company works to bolster top-level direction and guidance to offer the best possible experience to current and future customers.
After nearly 10 years with the software powerhouse, Perez is ready to take customer experience to the next level and better serve clients on a larger scale. He’s spent his time cultivating an award-winning Customer Success team dedicated to ensuring total customer satisfaction.
“I’m really excited about my new role in the company,” says Perez. “My last 10 years have been spent with our clients on the front lines helping solve problems and save time. A great customer experience is my goal in every decision we make related to product and support.”
“Teri has been an incredible advocate for our clients,” says TOPS Software President and CEO Mike Hardy. “He understands their business processes and related challenges, and this knowledge has been instrumental in steering our product direction.”
When asked how he intends to hone in on customer satisfaction, Perez said, “I’m fortunate to have relationships with some of the best management companies and HOA professionals in the nation. I’ll rely on these relationships to keep my finger on the pulse of our client’s needs.”
TOPS Software has been the premier software choice for community associations nationwide for over 30 years. With their web-based solution, TOPS [ONE], the company is bringing the future of community association and property management to the community association management industry.
ABOUT TERI PEREZ With 14 years in technology management and 10 years under his belt at TOPS Software, Teri Perez, a father of 3, is a pillar of the TOPS family. When he isn't helping build a better experience for TOPS customers (and team members), he’s giving his attention to one of the three F’s: Family, Flint, MI, or Football.
ABOUT TOPS SOFTWARE TOPS Software helps community associations and property management companies save time and effort in managing condominium and homeowner associations. Founded in 1985, TOPS has dedicated over thirty years to providing the CAM industry with technologies that help management companies grow. TOPS applications are used by thousands of organizations to manage millions of homes across the United States. Learn more about TOPS at http://www.topssoft.com, or call us at (866) 601 - 9969.