Coventry Group Community Management in scenic Winchester Virginia began with a focus on personal service. After unexpectedly losing their largest client, VP Beth Schloemer understood that managing associations by hand with non-industry specific software had kept them behind the competition, and that they needed to automate.
In a new case study released by TOPS Software, Schloemer shares Coventry’s story of loss and discovery—how losing a client turned out to be the best thing that happened to them. Schloemer relates how discovering and implementing TOPS has enabled Coventry to operate much more efficiently, especially through automation.
When looking into available software solutions, Schloemer says that “[TOPS staff] were very responsive to where we were as a business … they respected the knowledge that we had and just encouraged us. They didn’t make us feel small.”
In addition to the personal service, the software from TOPS stood out—it empowered Coventry Group to save time, integrate with TOPS Partners, streamline processeses with TOPS’ mobile app TOPS Go!, grow without adding staff, and ultimately build community.
“It’s about building a neighborhood that people like to live in, people want to grow old in, and that people want to raise their kids in. TOPS gives us the time to really work with the people and not just the process of the community.” — Beth Schloemer, Vice President Coventry Group Community Management
Schloemer credits TOPS for making Coventry a better business: “We couldn’t have done it without TOPS.”
TOPS Software helps community association management professionals save time and effort in managing condominiums and homeowners associations. TOPS technology empowers management companies to focus on growing their business and delighting their clients while reducing their labor costs. One management company was able to raise the number of communities in the portfolio of each of their managers from 8 to 12 by implementing TOPS. That's a 50% gain in efficiency! Learn more about TOPS at http://www.topssoft.com.