As the Director of Strategy and Operations for SFMC, Inc., Lulu Rodriguez-King is responsible for analyzing the company’s systems and processes and identifying ways to improve the company’s efficiency to facilitate growth.
“We recognized that we needed to strategize and put processes in place so that we could continue to grow in a way that benefited our company and our clients,” said Lulu. “My job is to look at what we’re doing and how we’re doing it, and then figure out if there are ways we can improve how we operate.”
Lulu found that SFMC had great tools but was not using them to the extent that they could. “TOPS is part of almost everything we do,” she explained. “I spent the first four or five months assessing the software and our capabilities. We determined that the internal problems we encountered were not the software but our understanding of how to use it.”
In a new case study released by TOPS Software, Director of Strategy and Operations Lulu Rodriguez-King reveals how she was able to turn her observations on better using their existing tools into concrete savings for SFMC, Inc.
SFMC is an accredited association management company headquartered in Manassas, Virginia. To Learn more about SFMC, Inc, visit http://www.sfmcinc.com.
About TOPS Software
TOPS Software, the leader in Condominium and HOA management software solutions, is committed to bringing the best products and services to the community association management industry. TOPS products are used by thousands of organizations to manage millions of homes across the United States. Learn more about TOPS at http://www.topssoft.com.