Welcome to the new Customer Care Center from TOPS Software. This website is designed to be a one-stop-shop for all of your needs as a user of TOPS Software's products. A large component of this new site is the Customer Portal, in which you can access the support tickets and company account info associated with your client ID or support ID.
You must have a current maintenance support plan in order to access the Customer Portal. Please contact your account representative at 800-760-9966 if you are not currently on a support plan and would like to add support to your account.
Accessing the Portal the First Time
Using the new Customer Care Portal requires that you CREATE A USER beforehand. Follow the 4 steps below to be instructed on how to create a User. Even if you know your "Support ID", you still need to create a User to use the Customer Care Portal.
STEP 3: Please completely fill out the user form. The ID can either be your Client ID or your numeric Support ID. You will also need to enter a valid email address, as this is the primary identifier for your record. When you click Create User, the system will compare the information you have entered with the existing data in our database to associate your contact record with your account.
STEP 4: After you’ve created a User, you may go back to the login page and sign in using the Client ID, email, and password which you supplied when creating the User.
If your account or name information is not recognized in our records, or your company is not on a current maintenance agreement, you will be presented with a message informing you of the next steps you can take.
Once you've logged in, you will have the option to view existing tickets. You may view, search, filter and export your support ticket history; create a new ticket, comment on or close an open ticket and modify your personal contact info. If your user is marked as an ADMIN, you can also add, edit and mark inactive other contacts within your company and update the account information for your organization, such as address, website address and phone numbers.