Customer Survey

About You:    List as Anonymous (skip to question 4)

1. Company

2. Your Name

3. Phone Number

4. Business Type
       (select one)

 Management Company
 Self-Managed Community
 Bank/Accountant
 Other

TOPS Products:

5. Which TOPS Products does your company currently use? (Check all that apply)

TOPS Management Company Web Site
TOPS Community Web Sites
TOPS MaintCo

6.  Please rate the quality of TOPS Products (select one)
       1 (poor)       2 (fair)           3 (good)          4 (very good)     5 (Excellent)

7.  What was the deciding factor in your company’s purchase of TOPS Software?
  

8.  Please list any features you would like to see included in the TOPS product family..
   

9. What improvements or changes would you like to see us make in our software?
   

10. Tell us your favorite TOPS product or feature and why.
   

TOPS Support:

11.  How often do you contact TOPS Support? (Select One)
       Rarely            Monthly       Weekly         Daily

12.  Please rate your most recent support experience in the following areas:

  a) Response Time    1 (poor)  2 (fair)  3 (good)  4 (very good) 5 (Excellent)
  b) Tech Knowledge   1 (poor)  2 (fair)  3 (good)  4 (very good) 5 (Excellent)
  c) Tech Courtesy      1 (poor)  2 (fair)  3 (good)  4 (very good) 5 (Excellent)
  d) Resolution            1 (poor)  2 (fair)  3 (good)  4 (very good) 5 (Excellent)

13.  What improvements could we make to be of better service to you?
   

Overall:

14.  Please rate your overall ongoing TOPS experience. (select one)
      1 (poor)       2 (fair)           3 (good)          4 (very good)     5 (Excellent)

15.  Would you consider referring TOPS Software to other organizations in your area?
      Yes            No

16.   Please check if you wish a TOPS Representative to contact you. (Must complete #1-3)
      Sales          Support