Customer Survey

About You:

1. Your Name

2. Phone Number

3. Email Address

 
4.  I consider myself to be this kind of learner:
      Procedural. I learn by reading explanations or a list of instructions.
      Visual. I learn by watching the process and seeing completed samples.
      Audio. I learn by having someone explain it to me.
      Kinetic. I learn by doing the process myself.
      Environmental. I learn something when I really need it. Otherwise, it doesn't apply to me.

 
User Manual:

5.  Please rate our current user manual. (select one)
      1 (poor)       2 (fair)           3 (good)          4 (very good)     5 (Excellent)
 

6.  In a user manual, which format do you prefer?
      Scenario Based Format, where topics are taught by example.
      Detailed Format, where every single field and option is thoroughly explained.
      General Format, where features are explained and basic instructions are included.
 

7.  Which areas of the user manual require the most attention, in your opinion?
     

 
Inline Software help:

8.  Please rate our current inline help. (select one)
      1 (poor)       2 (fair)           3 (good)          4 (very good)     5 (Excellent)

 
9.  Which format helps you best when looking up help within the system?
      Step by step instructions for a screen or topic.
      Detailed explanation of a feature, and how it works.
      Visual walkthrough of a topic with screen shots and animation.

 
10.  Which areas of the inline help system require the most attention, in your opinion?
     

 
11.  Which of the following would be most useful in the system help? (Check all that apply)
      "Show Me" topics that visually walk through a topic or screen.
      Troubleshooter that asks questions and displays help based on your answers.
      More cross referenced help topics.
      More topics.

 
Online Help:

12.  Please rate our current online help. (select one)
      1 (poor)       2 (fair)           3 (good)          4 (very good)     5 (Excellent)

 
13.  Which of the following help resources have you used online? (Check all that apply)
      Support Knowledge Base.
      "Show Me" help topics.
      "How To" help topics.
      E-zine help articles.
      Manual Downloads..

 
14.  What suggestions would you offer to improve our online help offering?