Streamlined support plans to Premium and Standard to provide better service
Premium, [ONE], and Hosted will remain Premium effective January 1
Multi, Single, and Onsite will become Standard effective January 1
Expand the API for Pro/iQ soyoucan enjoy deeper partner integrations
As you can see we're making some very positive changes. With the changes above and the plans we have in store we will be implementing a $30 increase to all Support plans for Pro and iQ in 2018.
In addition to the above, TOPS has undertaken a major project to help us better cope with natural disasters and other external factors that might impact operations at our physical location. This project involves several changes including changing our phone system and service provider, which unfortunately will eliminate our queue systems for the foreseeable future. These changes will prevent us from placing callers in a queue to hold for a support agent. We apologize for the inconvenience.