Technical Support

Meet Our Department
Critical Updates
Contact Technical Support
Online Support Resources
VNC Connections

Internet Updates

Update your TOPS v3.2.1™ files with the Internet Updater
(choose open from this location)

Have you downloaded the latest updates from TOPS Software? Before you contact support, why don't you go ahead and do it? It only takes a few minutes!

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Contact TOPS Technical Support

TOPS Software support is there to help you from day one. Whether it's a basic question or walking you through year-end, the support department is here to help. Our staff of technical support representatives are happy to offer toll-free telephone support, or NetMeeting remote service to customers who have Internet access.

The TOPS Software Technical Support Department is available
9am to 8:00pm EST, Monday through Thursday, and
9am to 5:30pm EST, on Fridays.

You may contact Support Toll-Free at:
(800) 899-5689,
or Submit a Request Here

Customers with an active Maintenace Support Agreement may create a support ticket in our Online Support Center

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Online Support

24/7 Online Support Center

Customers with an active Maintenance Support Agreement may access our Online Support Center any time. The Online Support center allows customers to review a full history of their support accounts, including open tickets, searchable ticket history complete with support tech resolutions, support account information, and our Support Knowledge Base which contains extensive help, including how to topics, frequently asked questions, error response, support topics, best practice tips, and more!

E-mail support

If you do not have an active MSA, complete the online support request form to contact our Technical Support Department with your request, and we will be happy to respond within 1 business day. Fees may apply.

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I've dealt with a lot of support folks over the past 20 years and you are definitely at the top of my list. Thank you!
Bruce Gordon
FYI Professional Services, Inc.

I would like to congratulate TOPS on their expertise and thank all of you for the help over the years.
Dominick J Mullaney

You are lucky to have dedicated and caring employees in your employ. They make the tech support worthwhile.
Ray Matthies,
Matthies Management Corporation

More Testimonials

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