TOPS Training

Training Services from TOPS Software

To set up or get more information on any of the training opportunities listed here, please contact Sales at 1-800-760-9966, or via email at sales@topssoft.com.

TOPS University

TOPS U is a new TOPS Internet training program which offers all TOPS users the opportunity to learn the ins and outs of the TOPS modules and functions straight from the source. Each month we offer a different course, designed to train users on the processes and procedures to complete the TOPS functions that you use every day. We have developed several classes, from new community set-up to year-end processing, and everything else in between.

Users connect to the class via telephone and an Internet conference software. This allows each user to see exactly what our instructor is doing on his or her computer using TOPS v3.2.1™. Each course lasts about an hour, and includes a question and answer period at the completion of the course. Prior to the date of the course, students are provided with an outline of the topics that will be covered, and various course materials, such as checklists for functions and sample layouts or codes appropriate to the course topic.

For more information on TOPS U, please check out our website, www.topsuniversity.com. Here we will post course schedules, syllabuses, and other pertinent information regarding TOPS U. Registered students will receive a login ID and password that will allow them to download class material in advance of the course date. Additionally, we are developing a certification program for some of the larger, more involved modules like CC&R/ACC Enforcement.

Telephone Orientations

Anyone new to TOPS Software can become more proficient by utilizing our three hour Orientation/Overview, which will walk you through the basic steps of using the software. When you make your TOPS v3.2.1™ purchase, be sure to schedule the free orientation included with your purchase. If you are an existing TOPS customer, you may purchase the orientation through the TOPS Online Customer Care Center.

The orientation is a brief overview of each of the modules within the TOPS v3.2.1™ Basic System. The orientation is split into two 1 1/2 hour online classes. Orientations are scheduled on Tuesdays and Thursdays at 11:00 AM and 2:00 PM Eastern Time.

To schedule your orientation, please email orientations@topssoft.com. Please include in your email the name of your company, your client ID, contact name, and phone number along with dates and times you will be available

On-Site Training

If you prefer to have our trainer come to your office, contact sales to set up an on-site training session. The training will use your systems, your data, and be customized to fit your needs.

Consultations

Our corporate trainer has been in the association management technology business for many years, and has been using and training on TOPS for much of that time. She will gladly share her expertise to help you make the important decisions that affect your business. Contact us for more information.

About TOPS' Corporate Trainer

In her capacity as Corporate Trainer for TOPS Software, Gemma Sladky is responsible for providing customer orientations training, on-site customer training, developing Internet based training programs, and customer setup, conversions and implementation. In addition Gemma will communicate directly with clients to fulfill their software training and implementation needs, and represent the company in a number of different venues as directed.

Gemma is based in Las Vegas, NV and she comes to us with an extensive background of direct experience with the TOPS Software suite of programs. A strong financial and technological orientation, plus excellent communication skills will establish Gemma as a resource to utilize. If you would like to have Gemma come to your office, build a custom Internet training session, or attend one of her TOPS University classes, please contact her at GemmaS@topssoft.com or call 800.760.9966.