Support Plans

TOPS v3.2.1™ Technical Support Services

About Support Agreements

When new customers purchase TOPS v3.2.1™, they receive thirty (30) days of toll-free technical support. After the initial thirty (30) day period, a Maintenance Support Agreement may be purchased from TOPS Software under several affordable plans. These plans entitle customers to the following support features:

• Toll-free technical support
• Dial in modem support
• e-mail support
• Internet Updater
• Free software updates

  Please note that training and database conversions are not covered under the Maintenance Support Agreement.

NOTE: Existing customers upgrading to TOPS v3.2.1™ will continue their current support plan.

Available Support Plans

Premium Support

• Receive updates to TOPS programs, version 3.x, as they are released each year to keep your version of TOPS current as new and improved features are released.
• Internet Updater available for regular updating of software and distribution of new features.
• Unlimited telephone support is included to answer questions and problems with TOPS.
• Get priority handling of your technical support issues, typically within 45 minutes of your call.
• There is no limit or additional charges for this support plan.

Please contact our Sales Department for more information and pricing.

Multiple Communities

• Receive updates to TOPS programs, version 3.x, as they are released each year to keep your version of TOPS current as new and improved features are released.
• Internet Updater available for regular updating of software and distribution of new features.
• Receive up to 60 minutes of telephone support time each month to answer questions and problems with TOPS.
• Support time over the 60 minute limit is charged per minute for the time actually spent.
• For overages, there is no call minimum charge for this support plan.
• Networks - An additional charge is assessed monthly to support network problems affecting TOPS.

Please contact our Sales Department for more information and pricing.

Single Community

• Receive updates to TOPS programs, version 3.x, as they are released each year to keep your version of TOPS current as new and improved features are released.
• Internet Updater available for regular updating of software and distribution of new features.
• Receive up to 30 minutes of telephone support time each month to answer questions and problems with TOPS.
• Support time over the 30 minute limit is charged per minute for the time actually spent.
• For overages, there is no call minimum charge for this support plan.
• Networks - An additional charge is assessed monthly to support network problems affecting TOPS.

Please contact our Sales Department for more information and pricing.

Pay Per Incident

Should you elect not to purchase a Maintenance Support Agreement, you may still receive support at a charge per call. Support must be paid via major credit card at the time of the call.

Program updates are available at an additional cost as well. Prices vary depending on the update. If upgrading to a new version, you may be required to purchase previous updates to convert your software to the current version.

I'd like to say that your support team is wonderful - they explain everything in very simple terms and the response time for replies is great. Also, your software is very easy to learn and use, which made my new job a lot easier.
Nan Xander
Arrowhead Lake Community Association

In this day and age, it is not often that we get what we pay for. I believe your service is worth every penny we spend. Thank you for offering such a wonderful and helpful service and staff.
Teri Appleby
Las Sombras Condominiums

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