Great Team
Thank you so much. By the way, I want you to know that from the folks answering the phone to the programmers, everyone with whom I've dealt has been wonderful! Great team you have!
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Better by Leaps and Bounds
We are definitely interested in being involved in the development
process! Glad to see you’re still around. You’re the one
who sold us this amazing software back in 2000, and it has
only gotten better, by leaps and bounds!! Let me know what
we can do to help!
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On the Cutting Edge
We have been using TOPS software for over five years now.
Just recently, we became the new management company for
an association whose books were being kept on Quickbooks---the
software we used prior to TOPS. While Quickbooks has its
place in accounting software, it doesn’t come close to TOPS
for use in community association management and accounting.
Talk about memory flashes!!!---I can remember when we spent
hours manipulating reports to resemble what we produce now
with just a click. TOPS has been such a timesaver for us,
and with the newer features that have been added over the
years, I cannot imagine managing communities without TOPS.
When we make presentations to new communities, we always
point out that the software we use is second to none. The
integration with community websites is a real plus when
making our presentations. Thank you so much for keeping
us on the cutting edge!
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Indispensable Tool
I just wanted to take a quick moment to tell you how happy
I am with my TOPS Trainer Gemma Sladky. As you know I am
a start up company and still learning the ropes with the
whole industry and TOPS software. Gemma has been material
to the start up success of EquinoxONE. She knows the TOPS
Software inside and out and is always able to answer my
questions quickly and explain what is it is she is doing.
Her skill set is an indispensable tool for my company when
I get myself in trouble because, as we both know, I am far
from an accountant. She is never condescending when I ask
her to show me procedures over-and-over again. She always
returns my calls promptly and is not a "clock watcher".
She is an awesome TOPS Trainer and I highly recommend her
consultation services to my constituents in the industry.
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User Friendly
I just purchased this program and was only installed last week and I have not had time to practice. I always had assistants do all my computer work and all the companies for
which I worked had very large accounting departments. I was a porfolio manager and was never in the office. But, with this new job, we just started a property management division and until we get it going I have to learn this program.
I love it. It is user friendly and even I can understand it.
As we grow, we will continue to purchase more and more programs. You guys are great and very kind to put up with me and my lack of computer knowledge. I thank you. I will continue to take the courses as I need them.
Best regards,
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A Great Investment
Prior to forming my own company I worked in a very large
firm that used [a competitor]. The financial types seemed
to love [competitor], but I and most of my community Board
members, found the reports very difficult to read because
of the incredibly small font. We also often were disappointed
in our ability to track unit specific information without
having to plod through volumes of extraneous data. Not so
with TOPS, the software is unbelievably user-friendly and
intuitive, and, best of all, you can tailor your record keeping,
reports, and letters to the unique characteristics of each
of the communities you manage. TOPS is by far the best business
investment I've made.
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Patient and Knowledgeable Staff
Recently the Pine Trails Community Improvement Association
purchased your TOPS Software. We are pleased with the outcome.
I would like to extend my sincere appreciation to your technicians,
Jeanne Plennert, Martin Klueck and Dorian Drossos for making
our billing process bearable. They were absolutely great,
and most of all, very patient and knowledgeable. Please let
them know our organization appreciates all the time and effort
they put into getting us on the right track.
Sincerely,
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Better for Bookkeepers
I just had to stop my busy frantic schedule of working
weekends to let you know I just finished my first month end
on version 3.1. I SO LOVE IT!!
You just made my job as an end of the month auditor and bookkeeper
hours easier. I love the view accounts scroll function. Love
that when I go back into view it remembers and highlights
the last account number I chose, (believe it or not that is
really helpful) the fact I don't have to scroll with my mouse
through the whole chart of accounts, it sits in my expenses.
I love the page down function. I love that I can look back
at the prior year with preserving my history.
Anyway, TOPS is getting better and better. Thanks for listening
to those bookkeepers out there.
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Most Efficient
I just wanted to take a moment and comment how pleased
I am with the TOPS Software I am now using. We purchased the
TOPS Software a month ago and already my life is easier. I
have found that of all the programs I have used for my property
management company, this is the most efficient.
I had no problems learning to use this software thanks to
Cathy Flynn. She is a great help to my staff and I. We never
had a problem reaching her, and she is always quick to return
my call. I commend you on having someone in this position
that knows the TOPS Software inside and out. Please extend
my gratitude to Cathy Flynn and your support staff.
Sincerely,
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Dedicated and Caring Employees
You are lucky to have dedicated and caring employees in
your employ. They make the tech support worthwhile.
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Many Thanks
Thank You, Thank You, Thank You, Thank You, Thank You,
Thank You!
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Top of the List
I've dealt with a lot of support folks over the past 20
years and you are definitely at the top of my list. Thank
you!
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Everything At Your Fingertips
Thank you for your prompt response to my questions regarding
my backups.
As I told you, I recommend TOPS to every manager I know.
Not only do I recommend it, I also insisted that my own community
hire a management company that was willing to use TOPS.
When people ask how I manage to get everything done, I always
give the credit to TOPS - it keeps everything organized and
at my fingertips.
Again, thanks for the support and the great software.
Sincerely,
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Do More With Less
I first started doing business with TOPS late in 1996, I
was new in the residential management business and was looking
for a software program to handle my accounting.
At the time I managed 26 associations, with THREE people
in the accounting department.
After looking at various programs, I chose TOPS, probably
one of the best business decisions I made in the management
business.
Over the past seven years, your services and programs help
me to not only grow, but to grow very profitably.
At the time I had to leave the business I was managing 67
associations with TWO people in the accounting department.
I would like to congratulate TOPS on their expertise and
thank all of you for the help over the years
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Vendor Recommended
I am starting up my own management company with a 457 home
association. After purchasing a new computer to accommodate
the TOPS demo, I entered the homeowner info at a rate of 100
homes per hour. I found the software extremely easy to use
and if the 30 day demo had not run out I would not have called
you.
EVERY vendor (South Data for one) and any management companies
that I have talked to all say, 'Don't bother looking at any
other software. Just buy TOPS.
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Easy to Learn and Use
I'd like to say that your support team is wonderful - they
explain everything in very simple terms and the response time
for replies is great. Also, your software is very easy to
learn and use, which made my new job a lot easier.
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Really Cool ;>
You made my day. Thank all the people working together
to make this a really cool software. I'm really impressed
with you guys. Thanks, and keep up the good work.
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Magical, even
'YOU’RE SIMPLY MAGIC!'
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Understandable, Easy to Read Reports
We prefer the TOPS condominium association software accounting
package to other packages that we have used because it really
is TOPS! TOPS' user-friendly program offers the capabilities
that allow us to report to our associations in an understandable
easy to read format. The 12 month spreadsheet is especially
helpful at budget time
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Timesaver
We just love it for the time I has saved us. We use the
e-mail feature all the time to send out owners' histories.
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Money Well Spent
Wow! We should have converted a year ago with all the new
features TOPS 2000™ has to offer; contraire to what
a previous DOS customer said about the new features or lack
of. Told the owner, 'the money was well spent!
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Shares Your Vision of the Future
Century Management Services is a Full Service Professional
Property Management Firm offering the personalized and individual
services required to meet today's specialized community needs.
In offering this kind of service and commitment we needed
a management software that would not only help us accomplish
these goals, but also share in the vision we have for the
future needs of our communities.
We found all this in TOPS 2000™. By utilizing the full
capabilities of the software we are able to streamline each
individual department and, in turn, are able to provide our
communities with the service and commitment that we promise.
By far, the best product that TOPS Software offers, besides
their management software, is the Community Web Sites. When
we approached our communities offering them this product,
they were curious and interested. After showing them a demo
they were not only surprised; they were more excited than
we were! As of today, most of the communities we manage now
have Community Web Sites.
By having these web sites we have found that we can keep
the homeowners within the communities better informed and
more in touch with what is going on in their community. The
web sites allow us to better serve the homeowners in the community
by allowing them to view their account information, violations,
architectural approvals, etc. and also get important documents
pertaining to the community 24 hours a day 7 days a week.
Being able to offer these types of services after business
hours is priceless.
I want to thank all the people at TOPS especially Andrea,
Wayne and Brandon for all their help and support with the
web sites. Great Job!! Keep up the good work.
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Experienced Professionals
On behalf of Community Association Management, LLC, we
want to thank you millions for assisting us with backing up
and restoring our TOPS Software while we were moving from
Smith, Welch & Brittain. We would have been sent to the
stone age if you had not assisted us with your expertise.
Sincerely,
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Values and Efficienceies in Day to Day Management
After starting Best Fit Solutions, LLC, the Treasurer of
our own neighborhood association hired Best Fit Solutions,
LLC to clean up the accounting records and to assist in the
day-to-day accounting related affairs of our Association on
a go forward basis.
Once I began the efforts of cleaning up our Associations
records, I quickly discovered that our Association had already
purchased TOPS 2000™. I originally had thoughts of recommending
that our Association utilize an “off the shelf”
software package, and not to rely on a “smaller”
third party vendor for their software needs.
However, after working with TOPS 2000™ for only a couple
of days, I quickly realized the value and efficiencies it
creates in the day to day management of an Association, with
features such as work orders, deed restrictions, palm pilot
interface, owner database, mailing labels, etc.
Upon assuming the accounting related functions for my own
community and never being exposed to TOPS Software previously,
I was very impressed at the ease in which TOPS 2000™
is able to generate invoices for all owners in a community
and printing the respective mailing labels. This was particularly
useful when the Association was already late in issuing such
invoices and this feature was an enormous time saver.
I now know that TOPS is a fully integrated package that
allows my customers to be as efficient as possible and be
able to provide timely and accurate reporting to the Board
of Directors of each Community they serve. This is all accomplished
via a user friendly and intuitive software package that TOPS
Software provides.
The standard financial reports that TOPS 2000™ generates
are very useful when attempting to explain the financial information
of an Association to “non accounting” individuals.
Since the financial affairs of an Association are its lifeblood,
these reports are extremely beneficial in these circumstances.
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Follows the Standards
After working with four other property management systems,
I realized the importance of software exclusive to our needs,
and after researching all programs available on the Internet;
I was most impressed with TOPS.
I chose TOPS because in starting up a new business I knew
I would not have the time to learn a complicated program,
I am aware of a software program that a manager of 30 years
was not able to learn and had to fly to the corporate office
for one on one training. I love the fact that TOPS is windows
based, addresses every area of community management and is
user friendly. Also we wanted to use accrual accounting with
the capability of reserve fund format as recommended for community
associations by AICPA (American Institute of Certified Public
Accountants). We are able to do that with TOPS.
Field Master not only works with Association Members in management
of their community, we also work with Developers/builder during
the building stage. TOPS communication tools and management
software allows us to aid the Developer in getting the community
off on the right foot by building a solid association foundation.
TOPS website also allow us to provide the Developer with the
ability to communicate with buyers on the progress of their
home, and to display homes for sale along with pictures and
floor plans.
An area where TOPS has been a tremendous benefit to our company
is in collections. Before we had Tops we were frequently asked
about direct debit options. TOPS allowed us to offer direct
debit and lockbox services, if fact we strongly advise it.
Eliminating the number of hands owners checks pass through
minimizes the chance of lost or forgotten payments, late charges
and errors in posting. The tracking of delinquent payment
and the form letter tool makes collection simple. This all
has proven to reduce delinquencies, which as we all know is
crucial in managing finances necessary for successful operations
of a community.
Most software programs on the market for property management
focus on rental and leasing. Most property management companies
that do both rental and community association management must
focus on rentals because it requires the majority of their
attention. We were delighted to find there is software created
exclusively for C.A. management because that is what Field
Master does, exclusively manage community associations. TOPS
provides all the necessary elements to professionally manage
community associations.
TOPS is a complete program best suited for community association
management. I spent 6 months putting together ideas to build
my company, and the last year putting it to motion. My goal
is to resolve all the problems of managing communities and
build a surefire method for safe, detailed, by the book management.
Finding TOPS solved half of that building process for me,
because they too have the best practices in mind for community
management. My advice? Look no further.
Through TOPS, we bring a community web site to every community
we manage. We practice open communication and fair and reasonable
governance. We have found and will continue to seek out the
best possible practices in our industry. TOPS has been a big
part in helping us along our journey in building the best
management company possible.
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Easy to Use, with Very Good Accounting Functionality
I chose TOPS after testing demo software from several vendors
and found TOPS to be a very user friendly package with very
good accounting functionality. I believe the most important
benefit of TOPS is its ease of use. The software allows personnel
with limited accounting knowledge to keep track of their association
records in an efficient and professional manner.
I installed TOPS at an association client who consistently
provided my firm with poor records year after year using a
very popular off the shelf accounting software. After installing
and training their two person staff, we returned the very
next year to find their records to be in the best shape they
had ever been, by far! The staff is not very well trained
in accounting, but with the integrated functionality of the
software, TOPS prevented them from making some of the errors
they had in the past.
I have had several instances such as this, and TOPS has
proven to be an exceptional tool in assisting my clients with
both their accounting and management needs. I look forward
to seeing the improvement which will be released in the next
update, and recommend that all TOPS users look at the newest
versions to see how many improvements have been made over
the past few years.
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A Clear Winner
HMS purchased TOPS 2000™ in October 2001. We initially
began training our staff and converting our client information
in late 2001 with the intent of a complete switch to TOPS
beginning January 1st, 2002. Our schedule was successfully
met including, some custom programming performed by the TOPS
staff. With the help of the TOPS staff, and Mike Furnia (an
independent TOPS trainer), HMS converted all our processes
in one step.
Selecting TOPS was a tough call. There are several good packages
available, but we felt that TOPS had several advantages, including:
- Most breadth of functionality
- Stable company providing the product
- Accessible support services
- Proven product enhancement record
These items, along with the reasonable cost for a firm our
size, put TOPS a clear winner.
Our Accounting Manger, Bonnie Jirschele appreciates the
flexibility while assessing late charges and late interest.
Because we provide clients several differing payment options,
she says “The ability to edit charges before they are
posted has been a great help”.
Our prior software did not have a mail-merge function, and
that made sending letters a cumbersome task. Both Bonnie (Accounting)
and our Services Manager, Carole Martucci have utilized the
TOPS Form Letter Manager to greatly reduce the time it takes
to print notices such as, late notices, proxy’s and
other standard letters. Our management staff likes the ability
to generate letters to one or a group of homeowners.
I’m not sure that there is only one benefit that we
have realized. Bonnie likes the ability to write notes directly
into the A/R module… “A really good feature”,
she says. “When a homeowner calls, being able to write
notes directly into their file gives us a history that would
be harder to maintain if the function were not available.
HMS staff always has instant information when talking to a
customer.” However, clients don’t directly SEE
that kind of benefit. Our recent conversion to sending financial
reports to Board members via email is a benefit that the Board
sees every month.
TOPS, like any software, isn’t perfect. However, it
does the job well, and TOPS Software, LLC continues to make
valuable improvements (like job streaming). HMS is satisfied
with the functionality and the support service. And that’s
what counts!
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Cuts Processing Time in Half
As an independent accountant for property management associations,
I have used TOPS Software for the past 15 years with good
reason. The general ledger provides a sense of security to
the board of directors since all entries are recorded in real
time and can not be altered or deleted as with some of those
over-the-counter software packages sold in office supply stores.
Yet, as a distributor, I am still amazed when demonstrating
TOPS as to how many associations are using that packaged bookkeeping
software.
What I find most exciting are the time saving features built
into TOPS. Each month I prepare financial reports for over
40-condominium association and by using recurring journal
entries to record transactions such as bank interest and charges,
debits for Internet fees, reserve funding and inter-fund transfers
I can expedite this monthly task. With over 200 entries to
record each month, I can feel confident that these transactions
will be recorded in a timely and accurate form.
I recently set up an association of 1400 homes in New Jersey.
When we finished our training sessions and they were up and
running the accounting supervisor said to me, “What
are we going to do with all of our time? TOPS cut our processing
time in half. Now we can get into some other areas we have
let go in the past.”
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Outstanding Service
I would like to take this opportunity to thank you for
the outstanding customer services you provide.
I am new to this business and have never done such large
scale accounting before. I am thoroughly impressed with the
knowledgeable and friendly staff at TOPS Software. Each time
I call I am helped through whatever situation I am in.
In this day and age, it is not often that we get what we
pay for. I believe your service is worth every penny we spend.
Thank you for offering such a wonderful and helpful service
and staff.
Your grateful client,
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Integrates Technology with Services
When faced with the decision to purchase new management software,
our long-term goal was to integrate technology with services.
We also wanted a software package to include all aspects of
property management on a stable and affordable platform.
TOPS 2000™ was clearly able to provide us with all
these services and much more.
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It Will Amaze You
Not only does CAM have the most user-friendly software
for management companies available through TOPS, all data
uploads directly to our community web sites. The eMail Bulletin
feature on TOPS community web sites makes it easy to send
community-wide e-mails to those residents who have e-mail
addresses. TOPS software and web sites will amaze you.
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Grows With You
T. W. Finnerty Property Management, Inc. was established
in 1994. Over the years we comprised a client register of
over 35 condominium and homeowners associations.
Our success in the property management business can be attributed
to the utilization of TOPS Software. This program has enabled
us to organize every aspect of management, i.e., bank accounts,
receivables, late charges, payables, budgets, vendor histories,
covenant restriction letters, letters, notes, service requests,
pool passes, etc. into one computer program - TOPS 2000™.
This is the only management program that grows with the client
and enables management to limit the cost of overhead expenses.
Since we purchased it in February of 2001, we have been very
happy with the web site service. The community web sites provide
homeowners with the ability to query their accounts, work
orders, meeting dates, etc. Owners can post notices i.e. garage
sales, etc. The board can also review the complete financial
status for the association - bank accounts, balance sheet,
profit and loss, check register, etc. All of these features
make the web sites very useful to us and our clients.
In conclusion, I feel that every association and management
company must include TOPS Software to the list of things to
review if they intend to keep on the cutting edge of the business.
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State of the Art
Brown Property Management chose TOPS Software because TOPS
provides state-of-the-art computerized accounting, service
order, violation reporting and tracking systems, which helps
us better serve our communities.
In March of 2003, Brown Property Management joined TOPS Software's
web site customers by converting our existing site over to
a TOPS Management Company site. The same month BPM signed
up five communities for websites. They really sell themselves.
For BPM, The major selling point of the TOPS Community Web
Sites is that they link our customers to our TOPS software,
which allows them to see their accounting information, 12-month
history, and financial reports. We also like the ability to
track upcoming events and store each community's governing
documents online.
We promote the websites as a tool for all our communities
and all those that are seeking management services. We have
found that a number of new communities look to us because
of the state-of-the-art web interfaces that we can offer.
Several new clients have joined BPM as a result of our ability
to offer an integrated web presence.
TOPS web support has always been helpful and on time for
any questions and concerns that we have had. Web site setups
are done quickly and changes can be made easily with very
little up-front training required. We look forward to a continuing
relationship with TOPS Software's Community Web Site Service.
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