Gets the Job Done Efficiently
I’ve been using TOPS since 2002 (and SouthData combined with TOPS and SmartStreet since 2006?). I love being able to export my data from TOPS to SouthData and then import the payment data from SouthData coupons sent to SmartStreet. It is quick, user friendly, cost effective and provides a better cash flow to the associations. All three customer service departments have been exceptional in coordinating these tasks and have always been helpful in getting the job done efficiently.
- Janice Jackson, CMCA, AMS
Financial Manager
Blackwood Management, Inc. |
|
Glad to be back using TOPS
I cannot tell you how excited I am to be working with TOPS again. One of the main reasons I left [a previous employer] was that they switched from TOPS to [another product]. I spent 10 years working with TOPS at [that company] and really enjoyed my job. I quickly learned that [the competitor] is no TOPS.
I then went to [another management company] where I worked with TOPS for a few years. When that job did not work out I interviewed with [my current employer].
The single biggest reason I took the job was that [my boss] promised me we would be switching to TOPS. Once I saw [the competitor's product they were using] I knew the only way I could survive was the knowledge that it was only temporary & I would be using TOPS again soon.
Well, here we are at year's end & the conversion is actually happening. YEA!!!
-Mark T. Megliore, Controller & Office Manager
Coastal Community Assoc. Mgt., Blufton, SC |
|
Back in Action
I just wanted to thank you for all your help. Today we were back in action at the office and all went very well. Thankfully, no drastic changes in the software. As I mentioned to you, we loved TOPS just the way it was in 2004 and would have preferred not to update but alas our computer gave out.
Teri was wonderful. He has been prompt and extremely helpful with everything including installing the update on our computer which was completed as promised and on time.
Now Kim is helping me with a small glitch. I remember Kim’s support from 2004 when we first acquired the software. She is extremely knowledgeable and patient.
I have been dreading doing this update for the last couple of years and it went so smoothly. I can’t tell you how thrilled I am. Mike, thanks again to you and your exceptional team!
-Nadia Louderback
Valley View Mobile Home Court |
|
Professional Support!
I’ve had TOPS for about 8 months now. I have had my fair share of tech issues (all on my end!). Fortunately for me though, I’ve had your tech team to help me with everything. They have been phenomenal. I must admit that at times I have called extremely frustrated (and a little exhausted) – your tech team has always been very professional and patient with me. They have never left me with lingering questions. I have been telling people how much I love the TOPS product. It really is the entire package of tech support and product that has made my experience with TOPS wonderful.
-Beth Schloemer, President
Coventry Group Community Management, Inc. |
|
Can't Stop Talking About It!
We moved over to Tops in January. The Conversion went very smooth thanks to Dave. The Technical support has been wonderful and the system works very wells. Love it and can't stop telling my clients how wonderful it is.
-Robin Rangel
Mission Association Financial |
|
Very Pleased with Features
We use TOPS at Nellie Gail Ranch HOA & have been very pleased with the features it offers.
-Siobhan Braband
Nellie Gail Ranch HOA |
|
The Sky is the Limit
I've been a TOPS user since 2000. In that time, I've seen many changes, some great and some that didn't meet my high expectation (the windows conversion took over a year to perfect). However, in my 25 years using various accounting and management software programs, I haven't seen a better company, and development of a product based on customer feed back, industry need, and affordability.
I wouldn't change software companies for anything. Starting from the top with Mike Hardy to the techs, to the support people, and administrative staff the objectives and primary focus is the same: to make TOPS the most comprehensive, user-friendly, cost effective product on the market.
With the advent of TOPS OnPoint, you have met both your objectives, and my expectations. Wow. I look forward to getting my hands on that version. For my small management company in Ventura County, the sky will be the limit as far as productivity.
Thank you for your continued commitment to excellence. (you had me at windows!)
-Monica Cohen
Integrity Management Group |
|
A MUST in Overall Management Function
I have used TOPS for nearly a decade in Association Management. The software is a must in the overall management function. Most think of TOPS as just a financial application. I have found the Management side of the information the biggest help.
-Del Aldrich
Lake Riverside Estates Community Association |
|
Expanding Our Use Daily
Our community uses TOPS, we find it is easy to use and we are expanding our use of the software daily. We are excited that the OnPoint product is coming soon and can't wait! Tech Support is very helpful when a problem arises! We love using our TOPS program! Keep expanding the software capabilities!
-Kelly Robertson
The Springs Community Association |
|
Great for Association Management
My company has been using TOPS since Jan 2006. I really like the program. I was a [competitor] user for 14 years. TOPS is a great program for association management.
-Terri Cawthon
Weldon Brown Company |
|
Magical Swords Love Us Too!
We LOVE TOPS!!!!!
-Amanda Gravely Excalibre Management
Excalibre Management |
|
Thanks for the Leadership!
Thanks for your leadership in this Leadership Forum. Went home with lots of notes to help me move forward in the world of technology!
-Linda Warren, PCAM
via Facebook |
|
Superb Support!
TOPS is a great company with superb support. Thanks for existing.
-Sarah Torman Beavers
via Facebook |
|
Perfect for HOAs
TOPS Software Perfect for HOA!!!! Twin Rivers Community Trust, East Windsor NJ Loves TOPS Software.
-Joyce Stevens
Twin Rivers Community Trust |
|
There's so much to love!
TCM has used TOPS for years now and loves it! thanks!
-Julie Mercer
via Facebook |
|
Learning New Things Every Day
Love TOPS Professional. All of us here at Community Association Management Systems, Inc. in South Florida are learning new things every day.
-Lisa de Barros
CAMS Property Management |
|
Christmas in July!
It's been like Christmas. The more familiar we get with the software, the more ways we find to streamline our work and be more efficient! Thanks
-Sherri Poyer
via Facebook |
|
Another Satisfied Client!
Been using TOPS since 2000, updated recently, using the support and back up service. The experience has been wonderful. I am a satisfied client
-Susan Barga Bedford
via Facebook |
|
What's a Vacation without TOPS?
Hi TOPS...I am building my business with your software and recommended partners. Today is the 1st day of my vacation so I am going to try not to use TOPS for the next 5 days...see ya soon!
-Lisa Lindsay
via Facebook |
|
TOPS User Conference is Time Well Spent
Alisha and I didn’t want to leave [the TOPS User Conference]! Jeff and Ruchita have already told us we can go back next year because of how much we learned and will be training the staff. Global A/P has been amazing!!!! So far it has cut some of our job times in half.
-Elaine Ziemke
The Management Group |
|
Upgrade to TOPS 4.0 is Easy
We installed TOPS 4.0 Thursday night. I was impressed with the install. We have 10 computers off a 2003 server. It took about 4 hours including the backup. We only had one minor issue the next day. The check writer did not work, but support was able to get it going in short order.
Me being impressed is no small thing. I spent 30 years in computers. I've worked on them all from the IBM 1301, RCA, Honeywell 6000 ++, IBM mainframes, Univac, PC's Unix, SAN/NAS storage with LSI Logic. I've seen a lot of software upgrades and spent many nights cleaning up after them. Thus the TOPS upgrade was indeed a joy.
-Bill Seatz
Association Management Advisory Group |
|
TOPS Keeps Getting Better
I have always talked up TOPS and frankly it gets better and better as compared to other systems out there...and I've tested a few! We are happy to work with you and thanks for your continuing support!!
-Paul Grucza, CMCAC, AMST, PCAMR
Classic Property Management, Arlington, TX |
|
Leading Edge Technology
Our goal at Brooks Real Estate, Inc. is to continuously integrate technology with superior services. When our contract came up for renewal with the accounting software that we have used for the past 18 years we decided to look at what other software programs were available that would allow us to have the leading edge technology, there was no question that TOPS Solutions was the only software that meet our needs. We manage over 12 Homeowners Associations, 21 Commercial Centers, 80 Residential Rentals and a small maintenance company and TOPS meets the needs for all four of these departments.
I have found over the past 13 years that when converting from the software (no matter the type) that you are using can be intimidating and at times stressful. Working with Allen Finch, Sales Rep and Jeanne in Technical Support made our conversion much easier.
-Cindy Jarrell, Manager
Brooks Real Estate, Inc., Williamsburg, VA |
|
Great Team
Thank you so much. By the way, I want you to know that from the folks answering the phone to the programmers, everyone with whom I've dealt has been wonderful! Great team you have!
-Maxwell Sheiner
Blue Sky Miami |
|
Better by Leaps and Bounds
We are definitely interested in being involved in the development process! Glad to see you're still around. You're the one who sold us this amazing software back in 2000, and it has only gotten better, by leaps and bounds!! Let me know what we can do to help!
-Mike Williamson
Management Specialists |
|
On the Cutting Edge
We have been using TOPS for over five years now. Just recently, we became the new management company for an association whose books were being kept on Quickbooks---the software we used prior to TOPS.
While Quickbooks has its place in accounting software, it doesn't come close to TOPS for use in community association management and accounting. Talk about memory flashes!!!---I can remember when we spent hours manipulating reports to resemble what we produce now with just a click.
TOPS has been such a timesaver for us, and with the newer features that have been added over the years, I cannot imagine managing communities without TOPS.
When we make presentations to new communities, we always point out that the software we use is second to none. The integration with community websites is a real plus when making our presentations. Thank you so much for keeping us on the cutting edge!
-Terri B. Whetzel, CMCA, AMS, President
Innovative Community Management Solutions, Inc. |
|
Indispensable Tool
I just wanted to take a quick moment to tell you how happy I am with my TOPS Trainer Gemma Sladky. As you know I am a start up company and still learning the ropes with the whole industry and TOPS. Gemma has been material to the start up success of Equinox ONE. She knows the TOPS inside and out and is always able to answer my questions quickly and explain what is it is she is doing. Her skill set is an indispensable tool for my company when I get myself in trouble because, as we both know, I am far from an accountant. She is never condescending when I ask her to show me procedures over-and-over again. She always returns my calls promptly and is not a "clock watcher". She is an awesome TOPS rainer and I highly recommend her consultation services to my constituents in the industry.
-Steve Talcott , Property Manager & CEO
EquinoxONE® Property Management |
|
User Friendly
I just purchased this program and was only installed last week and I have not had time to practice. I always had assistants do all my computer work and all the companies for which I worked had very large accounting departments. I was a porfolio manager and was never in the office. But, with this new job, we just started a property management division and until we get it going I have to learn this program.
I love it. It is user friendly and even I can understand it.
As we grow, we will continue to purchase more and more programs. You guys are great and very kind to put up with me and my lack of computer knowledge. I thank you. I will continue to take the courses as I need them.
-Yvonne Bamberger
Van Dyk Group |
|
A Great Investment
Prior to forming my own company I worked in a very large firm that used [a competitor]. The financial types seemed to love [competitor], but I and most of my community Board members, found the reports very difficult to read because of the incredibly small font. We also often were disappointed in our ability to track unit specific information without having to plod through volumes of extraneous data. Not so with TOPS, the software is unbelievably user-friendly and intuitive, and, best of all, you can tailor your record keeping, reports, and letters to the unique characteristics of each of the communities you manage. TOPS is by far the best business investment I've made.
-Charles Grubb, CEO
Magnolia Management Group, Inc. |
|
Patient and Knowledgeable Staff
Recently the Pine Trails Community Improvement Association purchased your TOPS. We are pleased with the outcome. I would like to extend my sincere appreciation to your technicians, Jeanne Plennert, Martin Klueck and Dorian Drossos for making our billing process bearable. They were absolutely great, and most of all, very patient and knowledgeable. Please let them know our organization appreciates all the time and effort they put into getting us on the right track.
-Sheila Norton, Office Manager
Pine Trails Community Improvement Association |
|
Better for Bookkeepers
I just had to stop my busy frantic schedule of working weekends to let you know I just finished my first month end on version 3.1. I SO LOVE IT!!
You just made my job as an end of the month auditor and bookkeeper hours easier. I love the view accounts scroll function. Love that when I go back into view it remembers and highlights the last account number I chose, (believe it or not that is really helpful) the fact I don't have to scroll with my mouse through the whole chart of accounts, it sits in my expenses. I love the page down function. I love that I can look back at the prior year with preserving my history.
Anyway, TOPS is getting better and better. Thanks for listening to those bookkeepers out there.
-Omah Padron
InBalance Bookkeeping |
|
Most Efficient
I just wanted to take a moment and comment how pleased I am with the TOPS I am now using. We purchased the TOPS a month ago and already my life is easier. I have found that of all the programs I have used for my property management company, this is the most efficient.
I had no problems learning to use this software thanks to Cathy Flynn. She is a great help to my staff and I. We never had a problem reaching her, and she is always quick to return my call. I commend you on having someone in this position that knows the TOPS inside and out. Please extend my gratitude to Cathy Flynn and your support staff.
-Joe Baez, Vice President
Southwest Property Management |
|
Dedicated and Caring Employees
You are lucky to have dedicated and caring employees in your employ. They make the tech support worthwhile.
-Ray Matthies
Matthies Management Corporation |
|
Many Thanks
Thank You, Thank You, Thank You, Thank You, Thank You, Thank You!
-Brian Buxton
Buxton Properties, Inc. |
|
Top of the List
I've dealt with a lot of support folks over the past 20 years and you are definitely at the top of my list.
Thank you!
-Bruce Gordon
FYI Professional Services, Inc. |
|
Vendor Recommended
I am starting up my own management company with a 457 home association. After purchasing a new computer to accommodate the TOPS demo, I entered the homeowner info at a rate of 100 homes per hour. I found the software extremely easy to use and if the 30 day demo had not run out I would not have called you.
EVERY vendor (South Data for one) and any management companies that I have talked to all say, 'Don't bother looking at any other software. Just buy TOPS.
-Name Withheld
|
|
Really Cool
You made my day. Thank all the people working together to make this a really cool software. I'm really impressed with you guys. Thanks, and keep up the good work.
-Saif Siddique, Web Site Administrator
Landmark Management Services, Inc. |
|
Easy to Learn and Use
I'd like to say that your support team is wonderful - they explain everything in very simple terms and the response time for replies is great. Also, your software is very easy to learn and use, which made my new job a lot easier.
-Nan Xander, Website Administrator
Arrowhead Lake Community Association |
|
Magical
'YOU'RE SIMPLY MAGIC!'
-Barbara Simser, Web Site Administrator
Property Management of Hawaii |
|
Timesaver
We just love it for the time I has saved us. We use the e-mail feature all the time to send out owners' histories.
-June Peeples, Controller
Today Management, Roswell, Georgia |
|
Understandable, Easy to Read Reports
We prefer the TOPS condominium association software accounting package to other packages that we have used because it really is TOPS! TOPS user-friendly program offers the capabilities that allow us to report to our associations in an understandable easy to read format. The 12 month spreadsheet is especially helpful at budget time.
-Marge Wilson, CPM, CMCA
President of Atlantic Realty Management
Egg Harbor Township, New Jersey |
|
Money Well Spent
Wow! We should have converted a year ago with all the new features TOPS has to offer; contraire to what a previous DOS customer said about the new features or lack of. Told the owner, 'the money was well spent!
-Sandy Bean & Christine Morgan
BP Davis Property Management, Cocoa Beach, Florida |
|
Shares Your Vision of the Future
Century Management Services is a Full Service Professional Property Management Firm offering the personalized and individual services required to meet today's specialized community needs. In offering this kind of service and commitment we needed a management software that would not only help us accomplish these goals, but also share in the vision we have for the future needs of our communities.
We found all this in TOPS. By utilizing the full capabilities of the software we are able to streamline each individual department and, in turn, are able to provide our communities with the service and commitment that we promise.
By far, the best product that TOPS offers, besides their management software, is the Community Web Sites. When we approached our communities offering them this product, they were curious and interested. After showing them a demo they were not only surprised; they were more excited than we were! As of today, most of the communities we manage now have Community Web Sites.
By having these web sites we have found that we can keep the homeowners within the communities better informed and more in touch with what is going on in their community. The web sites allow us to better serve the homeowners in the community by allowing them to view their account information, violations, architectural approvals, etc. and also get important documents pertaining to the community 24 hours a day 7 days a week. Being able to offer these types of services after business hours is priceless.
I want to thank all the people at TOPS especially Andrea, Wayne and Brandon for all their help and support with the web sites. Great Job!! Keep up the good work.
-Michael Grosso
Century Management Services, Inc. |
|
Experienced Professionals
On behalf of Community Association Management, LLC, we want to thank you millions for assisting us with backing up and restoring our TOPS while we were moving from Smith, Welch & Brittain. We would have been sent to the stone age if you had not assisted us with your expertise.
-Lee Mason
Community Association Management, LLC Fayetteville, GA |
|
Values and Efficienceies in Day to Day Management
After starting Best Fit Solutions, LLC, the Treasurer of our own neighborhood association hired Best Fit Solutions, LLC to clean up the accounting records and to assist in the day-to-day accounting related affairs of our Association on a go forward basis.
Once I began the efforts of cleaning up our Associations records, I quickly discovered that our Association had already purchased TOPS. I originally had thoughts of recommending that our Association utilize an "off the shelf" software package, and not to rely on a "smaller" third party vendor for their software needs.
However, after working with TOPS for only a couple of days, I quickly realized the value and efficiencies it creates in the day to day management of an Association, with features such as work orders, deed restrictions, palm pilot interface, owner database, mailing labels, etc.
Upon assuming the accounting related functions for my own community and never being exposed to TOPS previously, I was very impressed at the ease in which TOPS is able to generate invoices for all owners in a community and printing the respective mailing labels. This was particularly useful when the Association was already late in issuing such invoices and this feature was an enormous time saver.
I now know that TOPS is a fully integrated package that allows my customers to be as efficient as possible and be able to provide timely and accurate reporting to the Board of Directors of each Community they serve. This is all accomplished via a user friendly and intuitive software package that TOPS provides.
The standard financial reports that TOPS generates are very useful when attempting to explain the financial information of an Association to "non accounting" individuals. Since the financial affairs of an Association are its lifeblood, these reports are extremely beneficial in these circumstances.
-Ricky Hux
Best Fit Solutions |
|
Easy to Use, with Very Good Accounting Functionality
I chose TOPS after testing demo software from several vendors and found TOPS to be a very user friendly package with very good accounting functionality. I believe the most important benefit of TOPS is its ease of use. The software allows personnel with limited accounting knowledge to keep track of their association records in an efficient and professional manner.
I installed TOPS at an association client who consistently provided my firm with poor records year after year using a very popular off the shelf accounting software. After installing and training their two person staff, we returned the very next year to find their records to be in the best shape they had ever been, by far! The staff is not very well trained in accounting, but with the integrated functionality of the software, TOPS prevented them from making some of the errors they had in the past.
I have had several instances such as this, and TOPS has proven to be an exceptional tool in assisting my clients with both their accounting and management needs. I look forward to seeing the improvement which will be released in the next update, and recommend that all TOPS users look at the newest versions to see how many improvements have been made over the past few years.
-William Owens, CPA
|
|
A Clear Winner
HMS purchased TOPS in October 2001. We initially began training our staff and converting our client information in late 2001 with the intent of a complete switch to TOPS beginning January 1st, 2002. Our schedule was successfully met including, some custom programming performed by the TOPS staff. With the help of the TOPS staff, and Mike Furnia (an independent TOPS trainer), HMS converted all our processes in one step.
Selecting TOPS was a tough call. There are several good packages available, but we felt that TOPS had several advantages, including:
- Most breadth of functionality
- Stable company providing the product
- Accessible support services
- Proven product enhancement record
These items, along with the reasonable cost for a firm our size, put TOPS a clear winner.
Our Accounting Manger, Bonnie Jirschele appreciates the flexibility while assessing late charges and late interest. Because we provide clients several differing payment options, she says "The ability to edit charges before they are posted has been a great help".
Our prior software did not have a mail-merge function, and that made sending letters a cumbersome task. Both Bonnie (Accounting) and our Services Manager, Carole Martucci have utilized the TOPS Form Letter Manager to greatly reduce the time it takes to print notices such as, late notices, proxy's and other standard letters. Our management staff likes the ability to generate letters to one or a group of homeowners.
I'm not sure that there is only one benefit that we have realized. Bonnie likes the ability to write notes directly into the A/R module. "A really good feature", she says. "When a homeowner calls, being able to write notes directly into their file gives us a history that would be harder to maintain if the function were not available. HMS staff always has instant information when talking to a customer." However, clients don't directly SEE that kind of benefit. Our recent conversion to sending financial reports to Board members via email is a benefit that the Board sees every month.
TOPS, like any software, isn't perfect. However, it does the job well, and TOPS Software continues to make valuable improvements (like job streaming). HMS is satisfied with the functionality and the support service. And that's what counts!
-Pat Hillen, President
HMS |
|
Cuts Processing Time in Half
As an independent accountant for property management associations, I have used TOPS Software for the past 15 years with good reason. The general ledger provides a sense of security to the board of directors since all entries are recorded in real time and can not be altered or deleted as with some of those over-the-counter software packages sold in office supply stores. Yet, as a distributor, I am still amazed when demonstrating TOPS as to how many associations are using that packaged bookkeeping software.
What I find most exciting are the time saving features built into TOPS. Each month I prepare financial reports for over 40-condominium association and by using recurring journal entries to record transactions such as bank interest and charges, debits for Internet fees, reserve funding and inter-fund transfers I can expedite this monthly task. With over 200 entries to record each month, I can feel confident that these transactions will be recorded in a timely and accurate form.
I recently set up an association of 1400 homes in New Jersey. When we finished our training sessions and they were up and running the accounting supervisor said to me, "What are we going to do with all of our time? TOPS cut our processing time in half. Now we can get into some other areas we have let go in the past.
-Jo Ann Bonom, President
Bonom Accounting Service |
|
Outstanding Service
I would like to take this opportunity to thank you for the outstanding customer services you provide.
I am new to this business and have never done such large scale accounting before. I am thoroughly impressed with the knowledgeable and friendly staff at TOPS. Each time I call I am helped through whatever situation I am in.
In this day and age, it is not often that we get what we pay for. I believe your service is worth every penny we spend. Thank you for offering such a wonderful and helpful service and staff.
Your grateful client,
-Teri Appleby, Property Manager
Las Sombras Condominiums, San Antonio, TX |
|
Integrates Technology with Services
When faced with the decision to purchase new management software, our long-term goal was to integrate technology with services. We also wanted a software package to include all aspects of property management on a stable and affordable platform.
TOPS 2000™ was clearly able to provide us with all these services and much more.
-Bryan Kuester
Kuester Real Estate Services |
|
It Will Amaze You
Not only does CAM have the most user-friendly software for management companies available through TOPS, all data uploads directly to our community web sites. The eMail Bulletin feature on TOPS community web sites makes it easy to send community-wide e-mails to those residents who have e-mail addresses. TOPS software and web sites will amaze you.
-Sherri Reed
Community Association Management, LLC |
|
Grows With You
T. W. Finnerty Property Management, Inc. was established in 1994. Over the years we comprised a client register of over 35 condominium and homeowners associations.
Our success in the property management business can be attributed to the utilization of TOPS. This program has enabled us to organize every aspect of management, i.e., bank accounts, receivables, late charges, payables, budgets, vendor histories, covenant restriction letters, letters, notes, service requests, pool passes, etc. into one computer program - TOPS 2000™. This is the only management program that grows with the client and enables management to limit the cost of overhead expenses.
Since we purchased it in February of 2001, we have been very happy with the web site service. The community web sites provide homeowners with the ability to query their accounts, work orders, meeting dates, etc. Owners can post notices i.e. garage sales, etc. The board can also review the complete financial status for the association - bank accounts, balance sheet, profit and loss, check register, etc. All of these features make the web sites very useful to us and our clients.
In conclusion, I feel that every association and management company must include TOPS to the list of things to review if they intend to keep on the cutting edge of the business.
-Tom W. Finnerty, CMCA, PCAM
TW Finnerty Property Management |
|
State of the Art
Brown Property Management chose TOPS because TOPS provides state-of-the-art computerized accounting, service order, violation reporting and tracking systems, which helps us better serve our communities.
In March of 2003, Brown Property Management joined TOPS web site customers by converting our existing site over to a TOPS Management Company site. The same month BPM signed up five communities for websites. They really sell themselves.
For BPM, The major selling point of the TOPS Community Web Sites is that they link our customers to our TOPS, which allows them to see their accounting information, 12-month history, and financial reports. We also like the ability to track upcoming events and store each community's governing documents online.
We promote the websites as a tool for all our communities and all those that are seeking management services. We have found that a number of new communities look to us because of the state-of-the-art web interfaces that we can offer. Several new clients have joined BPM as a result of our ability to offer an integrated web presence.
TOPS web support has always been helpful and on time for any questions and concerns that we have had. Web site setups are done quickly and changes can be made easily with very little up-front training required. We look forward to a continuing relationship with TOPS Community Web Site Service.
-Bob Brown, Heather Turley, and Lauren Brown
Brown Property Management |
|
| Add Testimonial |