About TOPS Software

Started by Jeff Hardy in 1985, TOPS Software, LLC has roots in the Property Management Industry that date back to 1977. Our first product was created in response to a realized need to automate the day to day business processing in the property management office.

Since it’s inception, TOPS Software has been committed to being a customer centric company, providing the Property Management Industry with accounting-based software for condominium and homeowner's association management, and other business solutions built on a solid foundation using innovative technologies.

As the Property Management Industry grew, revising its business requirements, TOPS Software emerged as an industry leader by adapting new technologies while at the same time quantifying the business benefits to our customers and containing the costs associated with change. Change should never be painful to our customers.

By giving technical consideration to the adaptability of the market at large and maintaining a consistent level of excellence, TOPS Software, with each new product release continues to build strong customer loyalty and solidify our position as an industry leader.

From the beginning, we have continued to enhance our products to offer the features that today’s property manager needs to stay competitive. The entire TOPS Software team remains committed to taking already great technology to new levels. By listening to the voice of the customers and identifying new technologies TOPS Software will continue developing new products and forming strong alliances with other innovative partners to deliver the best solutions to this industry.

Find out why TOPS is the most popular software (based on number of installations) for the condominium and HOA industry. Take the virtual tour, register for an online demonstration of TOPS v3.2.1™, or apply for a free demo to see for yourself.

Goals Values and Beliefs 

Our goal at TOPS is simple -- to provide extraordinary customer service as we fulfill our customer's needs in the property management industry. We accomplish this by developing high quality products that are leaps and bounds ahead of our competitors in both technology and user friendliness. Our values and beliefs require that we:

• Treat each customer with respect and give them an opportunity for input on how to continually improve our products.
• Provide the most effective and efficient corrective action, to resolve customer service issues, to ensure our customers satisfaction and that the problem not be repeated in the future. In this way, we will maintain our leadership position in the industry.
• Foster an open door policy which encourages interaction, discussions and ideas to improve the work environment, thus increasing our productivity.
• Deliver timely, competitive, impeccable service to our customers.
• Make "100% Customer Satisfaction" our commitment as a team and our only way of doing business. This commitment assures our continued growth and prosperity

Commitment to Quality

Customer satisfaction begins with superior product quality and excellent service. In order to satisfy our customers, our quality philosophy will be based on the principle of continuous improvement in all facets of our business. Our quality assurance program will be based on quality planning, employee training, supplier relationships, and statistical process controls. We will strive towards zero defects by prevention methods instead of detection methods.

Business Philosophy

TOPS Software is committed to distinctive product quality and unparalleled customer service in all aspects of our business. The success of TOPS is determined by our success in operating as a unified team. We strive to earn the trust and respect of our customers every day, in order that the customer be pleased with our products and services.

Every TOPS employee is a partner in our success. We expect a commitment to service and a team spirit from all of our employees. Our customers have responded tremendously and their support of our commitment has enabled TOPS to extend our operation into other markets across the country. With the entire staff of TOPS sharing our vision of distinctive quality and unparalleled customer service, we are headed for even greater success.