After the opening ceremonies, we break out into 3 groups for a free-form question and answer period. The breakout session groupings are Accounting, Management and Technical. I opted to sit in on the Accounting Breakout, which was moderated by Deb White, one of the trainers from our Professional Services division, with assistance from Cande Estrella, Director of Technical Support, and Kim Repass, Support Team Lead. Following is a sampling of the questions and answers from the session:

Last week we were very excited (and a little nervous) to roll out our brand new ticket tracking system for technical support. This is the second in a series of internal business process integrations we have been working on to better provide a holistic and comprehensive customer experience to you while also making it easier for our staff to serve our customers...

Fitting for the month with Valentine's day that TOPS shows our love to our clients by making some nice enhancements to our Global Reports module!

Click to read more, or check out the video demonstration!

This is our busiest time of year and as you call in you might be meeting some new people in our Support Team. The great news is TOPS has more support people than ever on staff ready to assist you! We also have some help for year end...