01 TOPS Training

Maximizing your ROI through TOPS Training

When buying a software package like TOPS v3.2.1™, a system that is vital for business operations and not investing in initial training is like buying a forty-foot sailboat without taking sailing lessons. While it looks great, getting it out of the slip without being trained to sail it will be quite a feat. Yet many people mistakenly believe that training isn't necessary to operate such a robust system.

Another misconception is that TOPS Technical Support provides training. Calls to Technical Support will get you answers to questions that might include simple problems and general "how-to" questions or help with more complex advanced features or an operating failure. But these answers do not compare to the knowledge and increased efficiency you gain from the training you will get from an experienced trainer of TOPS Software products.

A good trainer will not only take a you through all the features and how to’s of TOPS, but you will also learn how to incorporate your own business processes so you can be up and running quickly. With a training program you can increase your staff’s efficiency by a conservative estimate of 20 percent. That means your company gains at least 300 hours of each employee’s time in just the first year. Training definitely contributes to a greater Return on your Investment (ROI).

Some companies may train employees on TOPS v3.2.1™ when it is installed but fail to train new staff when turnover occurs, believing that current employees can adequately train new hires. While this appears to be a frugal option, it most often fails. The people who are originally trained in the software may only remember 70 percent of its functions. These current employees train new users based on what they remember about the program, and over time, the degradation of knowledge is exponential, and many of the software's functions and features are forgotten and go unused.

The cost of training is negligible, when compared to the amount that can be saved by increased efficiency. Not knowing how to use all great features in TOPS v3.2.1™ and its many Add On modules produces ineffective staff. Once you realize the time and dollars you loose due to inadequate training, you will see that training easily pays for itself.
The cost of training should always be included in your software investment. Providing adequate software training is essential to maximizing your biggest investment, your STAFF.

To get the most out of your TOPS programs you need to ask the following questions:

• When should I provide training for my staff?
• Who should provide the training?
• How should the training be delivered?
• How much training is necessary?

TOPS Software’s Corporate Trainer, Dave Black would be happy to assist you in developing a training program the fits the needs of your company. To schedule a training session or for more information, please contact Sales at 800.760.9966 or via email at sales@topssoft.com.

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