Eve 'n You can
Find missing transactions
Transaction Missing For Cash Receipt
or
Transaction Missing For Pre-Paid
hmmm... WHAT !!!???
OK, in all honesty this is not an error we suggest you tackle on
your own. This is an issue that has no straight answer so you will
usually need a TOPS Support tech's help.
Why is the error coming up???
Ideas???
Just so we don't do it AGAIN next time if we can help it...
Possible reasons for this error include, but are not limited to:
- During a resale, a previous owner’s remaining cash receipt
Prepaid was split & sent to the new owner’s account.
This is a no-no. FYI - the prepaid HAS to stay with the cash receipt.
After the resale, add/waive it out of the previous owner &
into the NEW homeowner’s account.
- Going into the AR UTILITIES, EDIT screen & deleting items,
changing dates, and changing types. Basically if ANYTHING is done
incomplete or wrong in the edit area, you will get the error.
So just say NO!!! and call TOPS Support when in doubt.
So now you've got the error. What will help us get the error fixed
FASTER!!!???
When you call support to submit the error for ticketing & support
call back, you will save time by doing the following:
- Go to the UTILITIES menu at top of the TOPS screen
- In the drop down choose AR UTILITY
- Bring up the owner who is getting the error
- Click on the DUMP HISTORY button and print to printer
***NO, this will not actually dump your history; it's just the
name of the report.
***YES, the report looks like a jumble of numbers & letters.
- Write YOUR NAME, CLIENT ID NUMBER (W#), TICKET NUMBER, and the
homeowner’s name & community on the report.
- Fax the dump history report to TOPS Support, 727-772-2554.
This way, when we return your call, we will already have all we
need to solve your issue, in most cases.
by Eve DuBose,
Support Technician
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