32 Support

The TOPS Online Support Center; A solutions resource available 24/7

The TOPS Online Support Center not only enables you to track all support tickets generated by your company but it is also an online solutions resource that is available to you 24/7.

Customers with an active Maintenance Support Agreement have access to the Online Support Center any time day or night via the Internet. There you will find your company's support account information with a full history of your support accounts, including open tickets. You will also have access to your searchable ticket history complete with support tech resolutions of your past issues.

You also have access to the TOPS Support Knowledge Base which contains extensive help, including how to topics, frequently asked questions, error response, support topics, best practice tips, and more!

So remember, the TOPS Online Support Center is open 24/7 with answers to a lot of your basic questions. And, in case you forgot how the support tech resolved that G/L issue for you 4 months ago, the Online Support Center still remembers, just search the ticket history and find the solution.

Next time you encounter an issue, before you call or send an email to the support deparment consider using this solutions resource only available to customers on an active Maintenance Support Agreement.

If you do not have an active MSA sign up for one today. There are several plans, find one that is right for your company. Click this link Maintenance Support Agreement to learn more, or contact our Sales Department at (800) 760-9966, send e-mail to sales@topssoft.com.

by Lillian Golgano

What's On TOPS?
For regular TOPS News and Info, Subscribe to the OnTOPS Ezine!

Click Here to Manage Your TOPS Subscriptions.

NOW OPEN: Online Support Center!
The TOPS Online Support Center lets you track support tickets, billing minutes and more for your Client ID. Create your account today!

Link to TOPS
Do you have a web site? Link to TOPS Software!