13 Sales Department

The Year In Review

2005, what an exciting year full of successes and great changes. TOPS Software continues to be the software solution of choice for the Association Management Industry; we had another record year in sales. While sales are an important metric of success, at TOPS Software we not only measure sales but we also look at our accomplishments and levels of customer satisfaction. And we are pleased with the tremendous strides we've made this year with new products, features and services.

We made several major releases in 2005:

• TOPS MaintCo, an add on module designed to Manage the maintenance arm of your management company from within TOPS 2000™, or manage your maintenance company with the stand alone version of this new software.
• Online Support Center was added to provide customers on a Maintenance Support Agreement access to review your support tickets online, check billing info, or search your ticket history. The Online Support Center also allows you 24/7 access to the TOPS Knowledge-base, providing answers to basic questions regarding the use of TOPS 2000™.
• TOPS v3.2.1™, this upgrade to our core product was a huge undertaking and included a new more sophisticated security system, as well as many features (to many to mention here) designed to work on .NET framework. This system will provide you with greater flexibility, and more control of your data as well as user access to your system.
• Global Module, TOPS v3.2.1™ Global Module has been vastly improved and expanded to include new features such as Global Reports and Global AP. The enhancements to old favorites like Global Lockbox, Direct Debit, and Search are so robust; that they have elevated Global to a whole new level of functionality.

We added three time saving Plug-ins to third party products:

• GetDocsNow, an upload wizard to distribute information from TOPS 2000™ to GetDocsNow.
• ReadyCollect from AssociationReady, provides an online collection interface for collection attorneys and management companies who perform their own collections. Delinquent owners may be uploaded from TOPS 2000™ to the law firm's account for fast and accurate processing.
• ReadyResales from AssociationReady, allows you to create and sell resale packages via a secured online interface. Data is uploaded from TOPS 2000™ via a simple 4-step wizard.

The first ever TOPS National User Group took place in September. With over 50 attendees it proved to be a huge success. The feedback from participants was invaluable so expect to see several more User Groups in the coming year.

We moved the TOPS Software Sales Office to Clearwater, Florida from the Ft. Lauderdale, Lighthouse Point location.

In 2005 the TOPS family grew by leaps and bounds. We welcomed three new employees: David Allen, Carl Beal, and Lillian Golgano. We had lots to celebrate too. Nicole Sezov and Carl Beal tied the knot in April, and Chantel and Ryan Allen did the same in May. And our youngest addition Ella, the daughter of Carmen Wood, celebrated her "first" birthday on December 7.

We also celebrated the accomplishments of individual team members, Cande Estrella was promoted to Manager of Technical Support, Tony Mechas is the new Assistant Manager of Technical Support, and Andrea Drennen was promoted to Project Manager of Software Development.

In 2005 TOPS Software employees rallied to support the Gulf coast victims of Hurricanes Katrina and Rita with contributions to the American Red Cross. We also participated in a Christmas charity by adopting several under-privileged children in the community and supplied toys and clothing making their Christmas a little merrier.

As 2005 comes to a close all of us at TOPS Software would like to take this opportunity to thank all you, for another prosperous year and for allowing us to contribute to your successes too. We look forward to 2006 with anticipation and continued mutual success for us both. Happy New Year!

Bruce Gran is the Director of Sales for TOPS Software

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