08 Sales Department

Salesbytes:

5 Must have Processes for Managers, Associations and Management Companies

Internet Accessibility

Everyone in this industry must use the Internet to remain competitve and do business efficiently. Doing business would include emails, web sites, backup services and service providers. Does your current software have email capability built into the program? Does your software interact with your web site? Does your software allow for Internet backups? Does your software integrate with other service providers such as online legal collections? Does your software allow for Internet updates? Many of the articles found in this issue discuss how TOPS 2000™ is at the forefront of these technologies.

Automated Accounting Functions

As we operate in a 'not for profit' industry, the emphasis is on maintaining costs at the lowest levels. By automating an otherwise labor intensive cost center accounts receivable and payable, automation not only makes sense, it is no longer an option. Does your software allow for lockbox, direct debit (ACH), online payments via credit cards, and/or electronic checks (Check 21) to manage your receivables? Does your software contain online AP approval, MICR check printing and digital signatures to streamline the payable process?

Third Party Integration

Software programs now speak to each other, no one software package alone does 100% of what is necessary to perform our jobs. Does your software speak to other software such as online legal collections, online resale documents, and online association documents providers to improve services of each?

Does your software allow interaction with management or community web sites? Web sites empower property owners to help themselves, 24/7, at little cost, and provide cost effective distribution of vital association business.

Periodic System Review

Is your TOPS software up to date? New functionality and enhancements are added almost daily. What does this mean to you, the user? It means we are adding functions that make your jobs easier and less time consuming allowing you to provide better service at less cost. With the current version of TOPS you can update your system via the Internet as often as you like; you can access our knowledge base with one click, and backup your important TOPS data on an automatic basis. Recent additons to TOPS 2000™ include digital signatures for AP checks, Utility Billing, MaintCo module, expanded web site capabilities such as online payments and accounts payable approval which can be unlocked via the Internet after purchase.

Mobile Technology

Traditonal brick and mortar offices are becoming a thing of the past. They are quickly being replaced by the mobilie office, which results in less office expense, less drive times for managers and expanded markets for management companies, which are just a few of the advantages for managers using mobile technology. The Mobile TOPS PDA contains important information that you hold in your hand! Smart phones that operate in either the CE or Palm environments add to the arsenal for the mobile manager, again, information at your fingertips.

Laptops and Tablet PCs with WiFi technology and remote access software allows the user to operate in real time. For example, upon a property inspection a violation is noticed. One can note the violation, simultaneously updating the office records, generate a letter right there in the car for hand delivery or, by the time the manager is back in office, that letter is ready for pick up by the postal service. Better service is provided to the client while maintaining cost at a low level. TOPS Software gives you the tools to accomplish these goals.

Bruce Gran is the Director of Sales for TOPS Software

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