46 Internet Services

New Resident FAQs for Your Web Site(s)

What is the best way to get people to your web site and keep them coming back? This is a common argument between web site design and marketing experts, and while many of their answers may differ, there is one rule that all web experts agree upon – Content is King. After all, why else would anyone want to visit your web site if not for the information contained within it?

A TOPS Interactive web site gives you an automatic leg up in improving content by providing an interactive interface whereby residents and other community members can contribute relevant content to your association web site without the need for you to take any action at all.

But as with any new system, your residents probably will not know what they can and cannot do with the web site immediately upon entering it. Until now, all of the help currently on the web sites is geared to the Administrators, not the residents, so it is up to each administrator to train their own users on how to use their community web site.

Enter the new Resident FAQs! In response to a request from a web site administrator, we have developed a series of frequently asked questions and answers, which you can republish on your own community web site. These FAQs are free content that will guide residents through how to use the web site, and provide some simple support to common questions that residents have asked other administrators in the past.

The FAQs are available as a custom module that can be easily added to your community web site. Because it is a custom module, it is fully customizable within the rich text editor. You can add/edit/delete questions, or even add your own category (management company policies, or architectural guidelines, perhaps?) There's even a blank template that would allow you to emulate the format of the other FAQ categories for your custom FAQ.

We are currently offering two categories of FAQs, which we can implement on your web site – The Community Web Site FAQ answers residents’ questions about how to use the features of the web site; the Online Payments FAQ answers questions about using online payments. Both FAQs are available for review on the TOPS Administrator Forum at http://admin.topswebsites.com.

If you would like to implement either or both of these FAQs on your web site, please send an email to websupport@topssoft.com. Let us know which FAQ files you wish to include, for which web site(s), and where on the private menu you would like them to be included. We will set up the custom module with all of the content, and add the menu option to the private menu, and let you know as soon as it is implemented.

Please Note: Requests will be handled on a first come, first served basis. Requests for FAQs on multiple sites may result in a delay in implementation. If you have altered the base web site template (renaming or moving a feature, for example) or altered the default restrictions on various features on your web sites, you may need to tweak the answers provided in the FAQs to suit your unique situation. If you are an admin for numerous web sites, and would like to set up a default FAQ template to be used on all of the web sites you manage, please let us know.

What's On TOPS?
For regular TOPS News and Info, Subscribe to the OnTOPS Ezine!

Click Here to Manage Your TOPS Subscriptions.

NOW OPEN: Online Support Center!
The TOPS Online Support Center lets you track support tickets, billing minutes and more for your Client ID. Create your account today!

Link to TOPS
Do you have a web site? Link to TOPS Software!