Welcome to TOPS Software

 

 

 

 

34 Internet Services

 

Order Your Free Demo!Order Your Free Demo!


New Online Reservation System

TOPS Software is pleased to announce the release of another new and innovative feature that demonstrates our ongoing commitment to improving the TOPS Interactive Web Site services for all customers. This new Online Reservation System will enable you to feature your community's amenities and allow residents to reserve them online from your TOPS Interactive Web Site.

Managers, think of what an advantage it would be to have the online reservation system available for your residents to book every association amenity! No more taking those phone calls and constantly faxing reservation forms to your residents…forget entering information in a separate reservations database, or having to listen to an owner’s many "helpful suggestions" when they drop off that form in person at your office! Just a fast, efficient, email … you go to the web site to approve or deny the reservation request, and you’re done!

And, it’s not just useful for reserving common areas like party and meeting rooms, or tennis courts and tee times. Just think of how easy it would be to coordinate the assignment of guest parking spaces, parking garage storage areas, and even booking the freight elevators for move-in/move-out? What about practice fields, the billiards/table tennis room, or the community picnic pavilion? There's no end to the conveniences of online reservations for both the residents and the manager.

You establish the parameters or rules for booking each amenity when you set it up, and the resident can view a table of available days and times for that amenity. The resident then submits his reservation which can be immediately accepted or put into a queue for a reservation manager to approve before confirming. Once the reservation is confirmed, the resident automatically receives (via email) a confirmation they can print out and save as their proof of reservation...you can even type in your reason for a denial of a reservation!

This feature alone is easily worth the monthly fee associated with a TOPS Interactive Web Site. If you are struggling to handle reservations or you have clients with this problem, this is the perfect tool, not to mention the other great online services and features provided in a TOPS Interactive Web Site such as Online AP Approval, and Online Payments. Just think of all the time, effort and money you can save.

If you would like information packets about the many features and benefits of a TOPS Interactive Web Site to distribute to your board members, please give us a call at 800-556-7852 or email us at websales@topssoft.com

 

Tips on Setting up Reservations

How to Get Started:

  1. If you do not already have existing “Facilities”, you should set these up first using the Facilities feature on the menu. Create categories for “Tennis Courts” or “Clubhouse”, etc. depending on what facilities will be reserved.
  2. Establish your “Resources”. Do this by clicking on the “Reservations” feature on the menu and clicking on “Add, Edit, Delete Resources”
  3. Establish the Availability for each of your Resources. Do this by clicking on the “Reservations” feature on the menu and clicking on “Add, Edit and Delete Resources”. Then highlight and click on “Edit” for a particular resource and finally, click on “Add, Edit, Delete Availability for this Resource”
  4. Finally, add any needed Attributes for each particular Resource. This is done with the “Add, Edit, Delete Attributes for this Resource” link on the Resource Edit screen
  5. If you have more similar or identical Resources to create, use the “Clone” feature on the Resource Edit screen to quickly make copies of this first Resource.

Reservation Terms Explained:

  • RESERVATION - A reservation is an approved or pending request by a specific person to hold a specific date/time slot for a specific resource within the community. For example, Joe Smith has an approved reservation for Tennis Court 1 from 3:30 to 4:30 on Monday, January 23, 2006.
  • RESOURCE – A resource is what gets reserved. Examples would be Court 1 or Meeting Room 3. Multiple related resources are grouped together under a Facility.
  • FACILITY – A grouping of one or more resources. For example, the Tennis facility is a group of multiple individual Tennis Courts and the Clubhouse may contain several available meeting rooms. Grouping resources into facilities allows for easy viewing of available times across multiple resources when making reservations.
  • AVAILABILITY – Days and times that resources are open to be reserved. One tennis court may be open from 8:00 AM to 6:00 PM but because of lighting another court may be open until 9:00 PM.
  • ATTRIBUTES – Attributes are features of resources that make them unique from one another. Some tennis courts may have a clay surface and others may have grass. Some rooms hold 40 people and others hold 10. These are all attributes.
  • SHORTEST RESERVATION (minutes) – The shortest time for which a resident can reserve a resource. If there is no minimum then use zero.
  • LONGEST RESERVATION (minutes) – This is the longest time a single reservation can last for a particular resource. If there is no maximum some large number must be used, such as 999.
  • SHORTEST ADVANCED BOOKING (hours) – The shortest time in advance that a resident can make a reservation. Often communities establish that a reservation must be made at least 1 or 2 hours in advance.
  • LONGEST ADVANCED BOOKING (hours) – The longest time in advance that a resident can make a reservation. If you can only reserve a Tennis Court no more than 2 days in advance you would set this value to 48 hours.
  • RESERVATION INCREMENT (minutes) – This indicates the minimum increment of time in which a reservation can occur. Often set to 30 or 60 minutes.
  • MAXIMUM RESERVATIONS PER DAY – Determines how many times in a particular day a particular resident can reserve a particular resource. Note that this does not preclude a resident from reserving another, similar resource for additional times.
  • CONTACT PERSON – This is the person that will be able to approve and decline reservation requests on resources that require approval.
  • CLONE – This is used to make one or more copies of an existing Resource under different names. The purpose is to make the setup of a number of similar or identical resources quicker and easier. Before using this make sure you have the initial Resource just the way you want it, including creating the proper Availability and Attributes.

What's On TOPS?
For regular TOPS News and Info, Subscribe to the OnTOPS Ezine!

Click Here to Manage Your TOPS Subscriptions.

NOW OPEN: Online Support Center!
The TOPS Online Support Center lets you track support tickets, billing minutes and more for your Client ID. Create your account today!

Link to TOPS
Do you have a web site? Link to TOPS Software!
Link Logo

 

Search 212 Website Google Custom Search

The Legacy of TOPS Software Lives on at 212 Software!

Add 212 SoftwareTo Your Favorites!

Copyright © 2000-2008 212 Software, ALL RIGHTS RESERVED.
For questions or comments regarding this site, please contact the webmaster.