25 Internet Services

Using the Internet to Your Best Advantage

Experts estimate that, today in the US there are over 250,000 residential condominium, cooperative, and homeowner associations with over 55 million residents. This number is growing daily as more and more people look for the benefits found with life in a Common Interest Community.

Homeowner associations and management companies are constantly challenged to find efficient ways to provide communities with valuable services, improved communications, effective dissemination of all types of information, foster community relations, and create exposure to potential new clients. If that isn’t enough, you’re also responsible for increasing property values and protecting the prestige of the community, while at the same time containing costs and maintaining profitability.

How do you do it?

One way you can do it is with TOPS Interactive Web Sites. Every day we are helping more and more of our customers take advantage of the most powerful communications and services resource of this age. By using the power of the Internet through a TOPS Interactive Web Site you can take advantage of features that not only benefit the management company but also the community officers, homeowners, and residents alike. You can provide a level of service that exceeds anything you did before. What other resource do you have today that can support such a diverse group of customers?
The more accessible you and your services are, the easier it is to do business with you, which translates into greater success for you, the communities you manage, and the property owners within those communities. With accessibility in mind, consider the following:

According to an article found on PC Mag.com "Over 65% of 100 million total households in America now have at least one PC in the home." As more and more households discover that their PC's and the Internet are much more than just a resource for information and communications and begin using them to manage their day to day tasks, bill paying, making purchases and more all from the convenience of their homes; doing business over interactive web sites is quickly becoming a universal way of life.

These are just a few of the many benefits of a TOPS Interactive Management or Community Web Site:

• TOPS Interactive Web Sites are fully integrated with TOPS 2000™ so you can take advantage of many time saving business processes such as online payments, online AP approval, past 12-month owner histories, financial reports for Board members, and much more. All of these features are provided to customers at no additional cost.
• Reduce call inquiry volume! Via the Internet, homeowners have 24 hour a day 7 day a week access to account balances, payment information, online payment applications, work order status and other services.
• Interactive community web sites provide an excellent forum for communications between the community officers and residents. By making CCR, ACC and rules and regulations available you increase rules compliance, which in turn promotes better curb appeal.
• Community officers can gauge community opinions through online voting and surveys.
  The Web site can pay for itself; by generating advertising revenue through selling classified ads to existing community vendors you may be able to offset all or most of the costs associated with maintaining the web site.
• A web site can increase participation in community activities such as board meetings with the events calendar and volunteer postings.
• Residents can communicate with one another through the use of live chat and message boards. They can place classified ads to sell goods and services, post photos, and list their home for sale or lease.
  The uses and benefits are as endless as the imagination. It’s one stop shopping at its best. What other feature or service benefits everyone involved: management, community officers, home-owners and prospective buyers?

To learn more about TOPS Interactive Web Sties visit the TOPSHome web site at www.topshome.com or contact TOPS Web Sales at (800) 556-7852 or via email at websales@topssoft.com.

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