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onTOPS Issue 36 |
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july 2005Welcome to onTOPS, an email magazine produced by TOPS Software to keep you informed about TOPS products and services. In this issue:
The Online Support Center TOPS Software adds yet another value added service
for those customers on a Maintenance Support Agreement (MSA), The
Online Support Center! Fully integrated with TOPS' internal
ticket tracking software The Online Support Center allows you to
track all support tickets generated for your company. This service
was released on July 5th, 2005.
Each TOPS customer on a valid MSA will be able to access the Online Support Center by requesting a log in from www.topssoft.com. Only one account may be set up per TOPS Customer
ID. Once your account has been verified, you will receive an email
with instructions on how to use the Online Support Center. You can
log in at any time of the day or night to check up on your TOPS
support services. TOPS Sales Update It's been a very busy month for the TOPS Software
sales department! We set an all time record by recording the highest
sales period in 19 years of business. It is our sincerest hope that
we attained this record by engineering the most viable community
association property management software available in the industry,
bar none. I was fortunate to be a participant in the CAI - New England chapter, Visionaries Forum held June 23, 2005 in Natick, MA. Other members of the forum were Mickey McGuire (SouthData), Craig Huntington (Community Association Banc), Drew Regitz (Association Voice) and Greg Pater (CondoCerts), the facilitator was the esteemed David Levy, PCAM. We discussed emerging technological trends and the dramatic impact they will have on our industry in the next two to five years. In an interactive session on 'condo centric' ideas and technology, speakers shared the 'best practices' of highly progressive management companies from across the country. The attendees (approximately 50), were a diverse group consisting of company CEO's, presidents, CFO's, IT consultants and department staff. TOPS Software will be hosting a User Group, September 15, 2005 in Suwannee, GA. The event will be held at the e^deltatorium. The e^deltatorium is a state of the art facility that seats 132, so reservations will be on a first come first serve basis. Look for details to be released later this month. Please call the TOPS Software Sales office at 800-760-9966 or e-mail to sales@topssoft.com for additional information.
Is Your Community 'Boomer' Ready? Baby Boomers are the first generation to have transitioned their
use of computers and the Internet from the work place to home
as a personal resource. Approximately 84% of Boomers with access
to a computer go online regularly, almost as heavily as younger
adults. By contrast, only 34 percent of older Americans go online.
Do you offer a Community Web Site with easy to access information, and services? Via a TOPS Interactive Web Site residents can:
TOPS Interactive Web Site is also a great way
to dissemeninate valuable information to your community. TOPS Comes to You!
cC& R Module $100.00 off ! Pay just $495.00 for CC&R until Aug 30th. Protecting the prestige of your community and increasing property values is not only the responsibility of property managers it is the responsibility of the entire community. While most residents understand that covenants, codes and restrictions are intended to protect everyone's investment in the community, we've all heard stories about the residents that needed help staying compliant with an association's rules and regulations. TOPS Software's CC&R Module will help you manage violations, thus helping improve curb appeal in your community. The CC&R Module is totally integrated with TOPS 2000™ and contains many time saving features that make managing your community viloations easy. We are especially proud to present two new features, Batch violation entry, and the ability to print letters and charge fees across all communities from a single Global function.
At the Special Price of $495.00 until August 30th, 2005. That's a savings of $100.00 off the retail price, so order the CC&R Module today! The New! features are automatically available through the TOPS Internet Updater at no additional charge to any customer already using CC&R that is also on a Maintenance Support Agreement (MSA). Please call the TOPS Software Sales office at 800-760-9966 or e-mail to sales@topssoft.com for additional information.
Three New Themes for TOPS 2000™ This month "Do Not Pass Go and Collect $200.00" , instead "Frolic with the Dolphins" until the "Space Shuttle Returns ". To download the new themes, click View, Theme Manager to access the program. When the Theme Manager appears, click the Download button next to the themes you wish to install. If you wish to uninstall a theme, click the remove button. Once you have finished installing themes, click the Done button to close the Theme Manager. To Switch Themes, click View, Themes, and select the theme you wish to apply. We want to thank everyone for the kind words we have gotten regarding the TOPS Theme Manager. If you have a suggestion or a request for a future theme, please drop us a line at insider@topssoft.com. TOPS v3.2.1™ Provides Greater Flexibility and Control To ensure that TOPS continues to be your solution
of choice, we've focused on continuing to keep TOPS products scalable
by having solutions in place when you need them. In response to
the changing needs created by growth, we've added some great features
in TOPS v3.2.1™ to help you to better manage your resources,
tasks, and time. These are a few of the user-based features:
In order to take advantage of these new features,
control of user access to the TOPS application and data across your
network must be clearly defined and controlled. Therefore, in the
3.2.1 release, TOPS Software will be deploying an updated security
key system that implements user-based security through Domain Workstation
Keys. Security keys will now be stored in a pool on your network server, and may be - checked out' when a user accesses TOPS v3.2.1™. When the user closes TOPS, the key will be checked back in to the server so another user may access it. If a user exits the network without logging out of TOPS, the server will reserve the checked out key for 24 hours prior to returning it to the pool. With the changes to the security key system you will need to ensure that each user on your network has a workstation license in order to take advantage of all the new features in TOPS v3.2.1™. Direct questions to TOPS Sales at 1-800-760-9966 or via email at sales@topssoft.com. Why didn't this one label print? Q: I printed owner labels this morning for ALL my owners. But when I checked the labels, a label did not print for one of my homeowners. Why didn't this one label print? A: This problem can be resolved by correcting the Owner 'FLAGS' option. To access owner FLAGS, click on AR/OWNER BALANCES, or OWNER/MAINTAIN. After selecting an owner, click the FLAGS button. If you want a label to print for this homeowner, simply place a check mark next to 'LABELS'. You can also set these other Owner FLAGS from this menu:
NOTE: When you create a new Owner, LABELS, BILLS/STATEMENTS, and SPECIAL FORMS are selected as a default. Additional information on owner FLAG, can be found in TOPS2000 HELP/HELP CONTENTS. Simply perform a search for FLAGS.
Here is a list of some of the most common contact data for TOPS Software:
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