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onTOPS Issue 35

 

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june 2005

Welcome to onTOPS, an email magazine produced by TOPS Software to keep you informed about TOPS products and services.

In this issue:

  • SALES: Plug-Ins, Your Invisible Office Assistant
  • WEB SITES: Is Your Web Site a Dead Site?
  • APPEARANCES: TOPS Comes to You!
  • SPECIAL: TOPS Guard Gate Security Ends Space Wars
  • PRODUCT UPDATES: TOPS v3.2.1™ Release is Imminent
  • DOWNLOADS: New Themes for TOPS 2000™
  • SUPPORT: Printer Jammed. Can I Print the Histories Again?

NOTE: TOPS Software will be closed on Monday, July 4th in observance of the Independence Day holiday.

Feedback: insider@topssoft.com

SALES

Plug-Ins - Your invisible Office Assistant

First things first, what does the word "plug-in" mean? It simply means a data interface with a third party software application. TOPS 2000™ has interfaces with a number of other software companies so you can utilize the services of these companies to gain the efficiencies they offer you. The interfaces consist of uploading and/or downloading data in a format compatible with the software applications developed by these companies and your TOPS 2000™ system.

TOPS Software offers plug-ins with these fine software products:

These can all be accessed from the new "Plug-ins" button on the TOPS 2000™ main menu. In addition to our actual plug-in interfaces, we continue to offer a number of interfaces and programs for other HOA industry companies, including:

  • AtHomeNet - Interactive Community Web Sites powered by TOPS 2000™.
  • eRentPayer - Online credit card and eCheck Payments
  • SouthData - generate a coupon or statement file so scanned documents can be printed for use with a bank lockbox system.
  • FORMost GC - generate a coupon or statement file so scanned documents can be printed for use with a bank lockbox system.
  • American Coupon - generate a coupon file so scanned documents can be printed for use with a bank lockbox system.
  • Bank-A-Count - generate a coupon file so scanned documents can be printed for use with a bank lockbox system.
  • Community Association Banc - Automated Lockbox interface.
  • SmartStreet - Automated Lockbox interface.
  • Colonial Bank - Automated Lockbox interface.
  • Kislak National Bank - Automated Lockbox interface.
  • US Bank - Automated Lockbox interface.

Our interfaces with these companies and their products let you automate office functions to save you time, effort and expense. The less time you have to spend on repetitive and routine functions, the more staff time you free up to devote to new business, and that has an immediate and positive impact on your bottom line.

These services vary by the individual providers, but are typically provided on per-use or subscription fee schedule. These costs can easily be offset by charging a modest fee from the requesting parties and can even be a source of income. Many of the TOPS plug-in interfaces are available through the TOPS Internet Updater at no additional charge to any customer on a paid support plan.

To learn more about how these products integrate with your TOPS Software, please contact our sales department at 1-800-760-9966 or via email at sales@topssoft.com.

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TOPS INTERACTIVE WEB SITES

is your web site a dead site?

Does your Community or Management Company have a web site? If it does, is your web site a dead site? Is it time for an overhaul?

As busy as most folks are today when they get on their computers they want to accomplish something online. They're not aimlessly surfing the Web in hopes of finding some incredible cyber-nugget. Instead, the average Net user is interested in finding information of some kind. Whether it's keeping up with current events, making purchases or communicating with others - they are typically purpose driven, intent on accomplishing something they set out to do.

Ask yourself the following questions:

  • What is the immediate, short-term goal of your website?
  • What are your specific objectives for the long term?
  • Who do you want to visit your site?
  • What specific action do you want visitors to take?
  • What solutions or benefits can you offer to these visitors?
  • What data should your site provide to achieve your primary goal?
  • What information can you provide to encourage them to return to your site?
  • What questions do you get asked the most on the telephone?
  • What data should your site provide to achieve your secondary goal?
  • How often do you want visitors to return to your web site?
  • Do you know what visitors think, can they ask questions and make comments?
  • Who is your competition?
  • Does your competition have a web site?
  • Did you know there are many ways in which a web site can pay for itself and even be a source of revenue?

How does your web site measure up? Allow our Web Sales Department to assist you with the answer to these questions.

A TOPS Interactive Web Site Can:

  • Provide prospective buyers with their first impression of your community, and may even influence their decision to visit.
  • Be an excellent forum for communications between you, community officers, and residents.
  • Act as a tool for Community Officers to gauge community opinions through online surveys and forms.
  • Foster a real sense of community and increase participation in community activities such as board meetings with the events calendar.
  • Fully integrate with TOPS 2000™ so you and your clients can take advantage of many time saving business processes such as Online Payments, Online AP Approval, 12-month owner histories, and much more!
  • Be advertiser supported, generate advertising revenue through selling classified ads to local vendors. This advertising can offset most or all the costs associated with maintaining the web site.

The uses and benefits are as endless as the imagination. What other feature or service benefits everyone involved, from management to community officers to home-owners and residents?

To learn more about TOPS Interactive Web Sites and how they benefit you, the HOA Officers, and residents go to www.topshome.com or Contact TOPS Web Sales at (800) 556-7852 or websales@topssoft.com.

APPEARANCES

TOPS Comes to You!

Date Organization Event Location
7.13 CAI SE Florida CEU Class Aventura, FL
7.28-29 CACM Annual Conference Anaheim, CA
8.23 CAI N Ohio Trade Show Cleveland, OH
9.15 TOPS User Group Meeting Suwanee, GA
10.01 CAI Nevada Trade Show Las Vegas, NV
10.08 CAI Washington State Trade Show Bellevue, WA
10.14 CAI Houston Trade Show Houston, TX
10.20-22 CAI National Leadership Conf. Atlanta, GA
11.05 CAI Hudson Valley Trade Show Fishkill, NY
11.11 CAI West Florida Trade Show Sarasota, FL

SPECIAL

TOPS Guard Gate Security Ends Space Wars

$395 for the first gate, $195 for each subsequent gate when purchased Together through July 31, 2005

Summertime and the livin’ is easy” goes the melody from the Gershwin play “Porgy and Bess”.

Or is it? For gated, guarded communities, the sense of security and peaceful easy living is a quality that homeowner associations work hard to preserve. But during the busier times of the year like summer it’s not always so easy. Residents are receiving guests, prospective buyers are looking at properties, more moving vans typically come in and out during the summer months, not to mention seasonal vendors. It can get chaotic. And lets not forget the calls from anxious residents back from the market with groceries melting away in their trunks, demanding the car parked illegally in “their” space be towed right now!

The traffic at the gate keeps the Security Staff jumping, and tempers are ready to blow. Ensuring gate security and regulating guest parking may be two of the more difficult tasks for Security staff to manage in the community. The TOPS 2000™ Gate Security module with TOPS Guard Gate is a must-have tool that will definitely help your security staff keep the things cheery, cool and calm at the gates and peaceful in the community.

The TOPS 2000™ Gate Security module allows you to easily track cars entering and exiting your community. With a TOPS Interactive Community Web Site, residents can easily advise management in advance of visitors. And in turn, management using TOPS Guard Gate can keep Security Staff informed and prepared with passes ready and waiting for arriving visitors.
Additionally, the Hand-Held Organizer interface allows guards to roam the grounds giving them easy to use information to track guest vehicles promoting a sense of control and security. It also allows them to be pro-active instead of reactive, reducing call volume and space wars.

TOPS Gate Security Features

  • Setup permanent and temporary community visitors for use by an attended guard gate/station.
  • Search visitors list to verify access.
  • Instantly timestamp entering visitors.
  • Print gate passes and parking decals as needed for visitors or residents.
  • Track vehicles and maintain a visitor log history, which can be printed.
  • Define gates and generate keys to allow guards to use TOPS Guard Gate.
  • Install TOPS Guard Gate to provide guards a simple, easy to use, limited feature interface.
  • Use with your Palm or Pocket PC handheld through the TOPS Mobile PDA for on-site parking enforcement.

The retail price of the Gate Security Module is $495, per gate. Our sales special, which is good through July 31, 2005, is $395 for the first gate, $195 for each subsequent gate when purchased at the same time. This is quite a savings so place your order today!

Please call the TOPS Software Sales office at 800-760-9966 or e-mail to sales@topssoft.com for additional information.

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DOWNLOADS

Three New Themes for TOPS 2000™

This month let us take you "On The Road", to "Small Town USA", for a down home "4th of July Barbecue".

To download the new themes, click View, Theme Manager to access the program. When the Theme Manager appears, click the Download button next to the themes you wish to install. If you wish to uninstall a theme, click the remove button. Once you have finished installing themes, click the Done button to close the Theme Manager. To Switch Themes, click View, Themes, and select the theme you wish to apply.

PRODUCT UPDATES

TOPS v3.2.1™ Release is Imminent

If you hadn't heard already, we will be doing a soft release of TOPS v3.2.1™ on July 1st, and a general release in September. Following is a short list of what will be included in this release:

  • Phone Messenger with the ability to send and track messages from homeowners to other TOPS users.
  • Calendar / Scheduler which allows you to schedule, assign, and track tasks, and attach them to TOPS functions.
  • Document Manager in the Community Fact Sheet, Owner Database, and CC&R Modules, allowing you to attach documents to a TOPS record, including Form Letters and Reports.
  • “Advanced” printing option which enables you to Print, Email, Upload to the web, and save reports and form letters in PDF format.
  • “Batch Entry” option for CC&R that allows you to input multiple CC&R violation records with similar settings across multiple communities and homes at one time.
  • Completely redesigned Form Letter program with scores of new features such as tables, graphics, symbols, PDF printing, ability to open and save Word documents, and spell checker.
  • Complete Job Streaming Redesign that allows you to launch redundant tasks across all your communities from one centralized, user-friendly location. Now includes scheduling functionality.
  • New true group-based Users and Passwords system.
  • Updated security keys based on a domain network workstation structure. (Allows for a Network Key Pool!)

The general release of TOPS v3.2.1™ will be available September 2005 via CD.

SUPPORT

My printer jammed. Can I print the histories again, starting from page 45?

Q: I printed all my homeowner histories, but the printer jammed. Can I print the histories again, starting from page 45?

A: The solution is to use the PRINT FILED REPORT option when you print a large report or if you need to print only specific pages of a report.

To use this function, select the FILE option when you print the report. The system will prompt you with the reports' file name. You can print the FILED REPORT by:

  • Pressing F7 on your keyboard to open the PRINT FILED REPORTS menu, OR
  • Clicking on FILE, PRINT FILED REPORT

When you print a report from the PRINT FILED REPORTS menu, you have the option to print ALL pages, or specific pages. Additionally, all FILED REPORTS are stored in your communityfile\SPOOL folder and are backed up with other TOPS 2000™ data.

CONTACT US:

Here is a list of some of the most common contact data for TOPS Software:

Department

Contact

Email

Software Sales

Nicole Sezov

sales@topssoft.com

Web Site Sales

Susan Sanders

websales@topshome.com

Technical Support

Jeanne Plennert

support@topssoft.com

eServices Support

Brandon Kelley

websupport@topssoft.com

Accounting

Nancy Garner

billing@topssoft.com

Designed by TOPS Software, LLC. Copyright© 2005 TOPS Software, LLC, 364-C Christopher Ave, Gaithersburg, MD 2879. ALL RIGHTS RESERVED.

To manage the emails that you receive from TOPS Software, please visit
http://www.topssoft.com/eforms/manage_subscriptions.htm.

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