29 TOPS People & Places

Growth Necessitates change

TOPS Software is implementing changes across the board to better serve you, our customer. In customer support we are gathering new quality metrics which will help us provide a better level of support to our customers. We are also in the process of evaluating and updating our online Knowledge Base.

We have implemented a new Software Quality Assurance group. This group will be responsible for final testing, documentation, and coordinating training for Technical Support and product release. We are reviewing our processes and modifying them as needed to enable TOPS to meet or beat customer expectations in all areas.

Building team synergy across all functional areas is an essential part of the process to providing the quality products and services our customers expect and deserve. In the coming months we will be releasing new features to enhance the current product offerings while at the same time focus key personnel on moving the next generation of TOPS Products forward.

By: Dave Black, Sr. Vice President

What's On TOPS?
For regular TOPS News and Info, Subscribe to the OnTOPS Ezine!

Click Here to Manage Your TOPS Subscriptions.

NOW OPEN: Online Support Center!
The TOPS Online Support Center lets you track support tickets, billing minutes and more for your Client ID. Create your account today!

Link to TOPS
Do you have a web site? Link to TOPS Software!